Address: 178 Great Mall Dr, Milpitas, CA 95035, USA
Phone: +14082636621
Sunday: 12–7PM
Monday: 11AM–8PM
Tuesday: 11AM–8PM
Wednesday: 11AM–8PM
Thursday: 11AM–8PM
Friday: 10AM–9PM
Saturday: 10AM–9PM
Theresa Dominique
I do not recommend stopping by here, I walked in looking to purchase diamond earrings and when I walked in was not greeted or acknowledged at all. I had to walk up to an associate, the guy with the long hair and he didn't ask me how I was, smile, nothing he honestly looked annoyed. I told him what I was looking for he didn't help me at all. I just left because of his bad attitude and lack of customer service. Definitely would never return.
Yeinmi Hernandez
Great customer service! I had a great experience with Cassie I highly recommend asking for her if you ever go to Kay Jewelers. She was patient and had no problem showing me about a dozens sets of rings! Will definitely be going back to get some other jewels!
Charles Boomer
It was an awesome experience especially during COVID. They treated with respect and they were so passionate about keeping positive business flowing...
Jessica Frey
If I could, I would give this location 0 stars. I started my shopping at a smaller non chain jewelry shop where the consultant/sales rep was rude and unhelpful. I have always had positive experiences with Kay’s jewelers so I thought I couldn’t go wrong here. Boy was I wrong, I should have looked at the reviews first. The consultant, who was far from warm and friendly , asked me how she could help and then said nothing after I explained that I was shopping for an engagement ring for myself. Idk how most couples do it but with him in the military and away for training the easiest way was for me to find the ring and send him what he needs to purchase. She pointed down at the rings encouraging me to look so I did, unsure where to begin or how it all works. The next words out of her mouth were “are you ready? Because we have two other customers” ???? After explaining that I was waiting for her to assist me she again just pointed down at the rings and said “pick one that you like”. As I looked at the rings and asked questions she proceeded to tap her finger nail on the glass impatiently....so I said thank you and walked out. I truly thought this was supposed to be an exciting and special experience and was so disappointed by how I was treated. I would recommend NOT going to this location if you care about the experience or how you are treated.
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Yes, every Kay Jewelers Outlet can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers Outlet regardless of where they were purchased.
Yes, Kay Jewelers Outlet offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers Outlet also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers Outlet regardless of where it was purchased.
Yes, Kay Jewelers Outlet offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers Outlet can inspect your jewelry and test your diamonds for free.
Yes, Kay Jewelers Outlet can appraise jewelry regardless of where it was purchased. Kay Jewelers Outlet offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers Outlet’s website.
Yes, every Kay Jewelers Outlet can examine and repair most watches. Kay Jewelers Outlet’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers Outlet regardless of where they were purchased.
Yes, Kay Jewelers Outlet can professionally clean jewelry for free.
Yes, Kay Jewelers Outlet can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers Outlet also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers Outlet can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers Outlet can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, diamond trade-ins purchased at Kay Jewelers Outlet are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Kay Jewelers Outlet can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay Jewelers Outlet can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers Outlet regardless of where it was purchased.
Yes, Kay Jewelers Outlet offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers Outlet regardless of where they were purchased.
Yes, Kay Jewelers Outlet can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
No, most Kay Jewelers Outlet locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, Kay Jewelers Outlet will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
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