PETS Referral Center

Drew Daffner

Unfortunately I had a bad experience with this place, I had to rush to the vet because my dog got very sick out of nowhere. I wish I had read more reviews or asked my friends sooner as all of them share horrible stories of this place. They charge an insane amount just to see your dog, then they said if my dog didn’t receive over night care (costing 1K) and possibly a very expensive surgery he would die. When I shared I couldn’t afford all that the women working was cruel, she told me I obviously don’t care if my dog dies since I couldn’t pay the full amount. I’ve never experienced such horrible treatment. The two stars are fully for one vet who was wonderful, he worked with me to get cheaper care and was very sensitive to the issue. I ended up taking my dog to Berkeley dog and cat hospital and he fully recovered in two days. I suggest never going here and finding a place where all the workers have human emotion.

Rhiannon Bogart-Mandrik

My 2 year old cat Bogey jumped two stories off of our balcony and fell on a cement bird bath last January. He was screaming and covered in blood. I immediately called PETS referral center and brought him in. I was so worried and they did an amazing job. They monitored him for around 8 hours to make sure he didn’t have a concussion, took scans, and ran a full panel. The vet called me after about three hours to tell me how Bogey was doing and how exactly his medicine should be administered. It was around $700 and worth every penny. I also had to bring my cat Bella in because she had a terrible allergic reaction to flea meds. Once again it was amazing service and I highly recommend taking your pets here when there is an emergency! I meant to write this review a while ago but Bogey had his yearly check up since this accident and it reminded me.

Anne Dahl

I have been here twice and have mixed feelings. I do appreciate that this place lets you sign in and come back when it's your turn vs. sitting in the car with your pet for hours. My first experience with PETS was just perfect - both office staff and vet. So much so that when I needed to bring my boy in to check on a limp he had developed, I didn't hesitate. Same great staff checked me in around 11:30am. I didn't get a call to go back until about 10pm, which I knew could happen, but people answered the phone all day/night when I would call to check and were always friendly and helpful. I do appreciate they have two cues and we were in the non-emergency cue. After being put in a room with our dog, the nurse came and took Ty away without us talking to the vet first. The nurse came back saying Ty needed a pain blocker because he was biting. When the vet did come in, she said she couldn't check much because he was so tense. Well of course he was tense, he was frightened. She gave me an estimate of $520 which included x-rays. I told her I didn't want the medication, which should have knocked off $60, but when I got the bill, it was $560. When I questioned it at the desk, they just said the vet wasn't regular and didn't know the prices - no apology, just matter of fact which was super frustrating - why bother giving an estimate. So the night vet was not staff, seemed very inexperienced, had a horrible bedside manner and really couldn't answer my basic questions and kind of just blew them off. For example, when the vet recommended I contact an orthopedic surgeon in a week if my dog wasn't walking and I asked if they had a list of surgeons, she actually rolled her eyes and told me to Google it. I did get a follow up message from PETS giving me accurate information and telling me who to call should my boy not get better. He didn't get better and I am torn what to do next. My experience was day and night - literally!

Alyssa K

We’ve unfortunately have had to bring our pup here multiple times. However, we cannot thank the staff here enough for taking such fantastic care of our fur baby. He is a reactive pup and the staff are always so patient with him. Having to take him in during pandemic times, we appreciate how communicative the staff are during the whole experience. D says his thanks as well!