west elm

Lei Chen

Don’t shop here, they sent us broken tables twice and tried to double charge us. Then on the refund they didn’t add the tax…wtf kind of business is this?

Matty B

Fairly nice West Elm, but there’s not a huge amount of space, so they don’t have the widest variety of options on their floor.

Seda Yildirim Babakiray

Long story short: West Elm is not capable of cancelling an order. I ordered a chair on Jan 3rd with estimated delivery date in Feb. They postponed the delivery date 5 times. I have been asking them to cancel my order for the last 3 months but they are lying to my face that it will be shipped in the next 2 weeks. And they can not cancel the order because it is fulfilled and it is in the container (for the last 4 months!!!). I had the worst customer experience. The next estimated delivery date is June 29th and when I told them I am not home and refuse this shipment customer representative offered “I should kindly ask my neighbour to return the product”. They are a joke. I’ll not shop here again (never ever!). I have never been treated such poorly as a customer. Now it is my mission to spread the word! Before you ask my order number is: Order Number: 320032154678 . Please cancel my ORDER

Fabien Heitz

Very nice selection. HOWEVER. Went in today and had a HORRIBLE EXPERIENCE. We were looking at a couch, asked a sales person some questions, and she treated us like two idiots. Mind you, we'd already looked at that couch a few months back, and went back in today to place an order / ask a few final questions. This lady was rude and dismissive. As it turns out, it was Lana, the STORE MANAGER. Furthermore, the couch we were looking at went up 38% (or $1,600) in price over the last 4 months. 38%!!! That's outrageous. Needless to say, we will be taking our business elsewhere. If we do go back to West Elm, it will be at a different location (even if it's further away).