Bank of America Financial Center

Robyn Coghlan

It is amazing what a year does since I posted a scathing review. Thank you to Bank of America for improving things at the jersey city newark ave branch. Sarita and Gabriel assisted me to complete my banking business in a very efficient manner this morning. Much appreciated and gave me a renewed confidence in the branch

Me Forme

Worst service ever , I’ve been cashing my check since 2015 from the company that I work with every month with no problem , when I get to this location the manager I think her name is Geneva, she decided that I can’t cash it although the check is a Bank of America check , and I have a credit card on Bank of America also , I was really disappointed this is why I closed my checking account with them anyways , worst experience ever on a bank because I needed cash so bad that day , and didn’t expect them to refuse cashing it 😡😡😡

Emil Philip

Really bad customer service both at the front desk and with the banking agent. Its almost as if we are doing them a favor visiting their center to open an account or whatever. They fail to realize that the only reason these bank branches are still open is to provide in-person service - take that out and technology will quickly take over.

karan sikka

I am giving it two stars only because the person i spoke to was respectful, however i believe that they look for excuses to turn customers away. I visited this branch on Tuesday at 3:30 PM to get 3 documents notarized, the lady asked me if i made an appointment and i told her that i did not. She repeated twice that you did not make an appointment to make me realize that i did something wrong. Since no was at the bank she hesitantly agreed to see what papers i wanted to notarize. When i showed her the papers she told me that she will not notarize photocopies and can only notarize the original forms. I felt that this was done to turn me away. I have been a very old customer of BOA and have gotten plenty of documents notarized before hence i did not buy the argument but left. I walked two blocks down and got the documents notarized from a courier shop.