Modern Nissan of Lake Norman

Keith Estep

I can only rate the service department, but after this experience, we will definitely never buy a car from this place. Service department said that they could fix my daughter's car and that since I was dropping it off at 2pm, that it would be the next day before they could replace the fuel injector. Two and a half days later, they didn't do a single thing to the car and every time that I would call to speak with the advisor on the status, I wouldn't get to speak to anyone because they wouldn't answer the phone, and I had to leave a message. BTW, Allie, nor Tom would return my call. Finally had to pick up the car and take to another service shop. Waste of time to get no answers or get the injector replaced, but instead, all I ever received from them was excuses.

Debbie Carraway

From my first contact with Mike, who helped me locate a car, to my outstanding sales experience with Perry and financing experience with Steven and assistance from Taryn, the process was smooth, pleasant and easy. Perry kept me informed about progress every step of the way. Steven gave me great information about the extended warranties and did not try to oversell. It was the best car buying experience I have ever had. I have recommended this dealer to friends. When we left the dealership, it was dark and we had to drive more than 2 1/2 hrs home. Perry asked me to text when we got home and made sure we arrived safely. I am so happy with my new Leaf! and I am SO happy that it is blue! :-) I was dreading buying a car but it ended up being a really positive experience. These folks are great.

Austin Lewis

They were so responsive to my requests and needs. They quickly responded to my request on Nissan at home website, and the manager reached out directly. Christian Marge, sales representative, worked directly with me after and was incredibly responsive and helpful. He even went out of his way to plan a time for me to pick up my car as I am from out of state.

Heather Davidson

I have been getting my car serviced here for 8 years now. Tom Ellis is amazing. He always lets me know exactly what is going on with my car. My car is a 2013 and is in really great condition because Tom and the service department always treats my car like it is there own. Tom always lets me know the price before repairs are made so there is no surprises at the time of payment. He explains to me what is going on with my car in a way that I will understand. Always given a wait time that is very close to accurate each time and updates along the way, so you are never left waiting without answers. The customer service you receive from Tom is outstanding!