Colonial Ford of Plymouth

Adam Sykes

Every time I bring my vehicle into Colonial Ford, I desperately want to have a good experience. There is something wrong with upper management at the place though. The service writers are overworked and there does not seem to be good practices in place from the people at the top. I dropped my two year old vehicle off on a Friday (I had an appointment) because the AC had stopped working. Come Wednesday, I had not heard any updates. I tried to text the service writer through an automated text device that they had sent to me at drop off, never heard back. So I called and had to leave a message. I didn’t hear back yet again, so I called back and was told that the text system doesn’t actually work. Ok. I finally got hold of the service writer who told me that there was a leak in the system and that they were trying to find it. Later that day I was told that I could come pick up the vehicle. They recharged the system but did not find the leak. To me, it crazy that they would just send the vehicle back unfixed. It always something like that there. I don’t think it’s an issue with the technicians or the service writers. I think it’s an issue with ownership and top level management. I’m going to start going to another dealer even though this place is right near my house.

Dennis Lydon

Steve Lydon was very helpful. He's very knowledgeable of cars and shows that he actually cares about the customer. He's the guy to go to if you are looking to buy your next car without leaving the dealership with that feeling of buyer's remorse.

Shannon Ferris

” Working with Steve Lydon was an absolute pleasure! Steve is extremely patient, I never felt pressured to make a decision, and most importantly, he was a professional - who knows the car business inside and out. Although I was only looking at my options for my next car he took the time to answer all my questions. The best part – Steve stayed in touch with me to see if I had decided on any of the cars he showed me or if I had chosen another brand. Steve’s knowledge and professionalism made the shopping experience enjoyable. I highly recommend you talk to Steve if you are considering buying a new or previously owned automobile.

Cathleen Jordan

Was easy to make an appointment online for service and Brianna the service advisor stayed in communication with me throughout. She is a great ambassador for this dealership service department. Recalls were also addressed at time of service and I couldn’t be happier.