Empire Hyundai Inc

Nancy Moniz

I purchased a Tuscon in January with Kevin Barber as my salesman. Kevin made the experience very pleasant. I had purchased a vehicle from a competitor on RT 44 and the experience was horrible. Buying a car used to be fun and Kevin made it fun again. Thank you Kevin. If you are looking to buy a wonderful Hyundai give Kevin a call you won’t be disappointed.

Carinna Hem

I bought a car from Hyundai in the last year and I was happy about my purchase. The sales rep that I was working with is Kevin Barber and he was more than a sales rep but he showed true rapport and actually became a friend. He was nice, respectful and very efficient with my car buying experience. I'm actually happy with the car I've purchased. Thank you!!

Kathleen Rodriguez

Bought a car here in July of 2020, and ended up selling it recently in January. Was sold a useless extended service plan contract that was almost $3,000 when the car already has a 100,000 mile/10 year warranty. Met the finance manager Jason Silva on January 22, 2022 to sign the paperwork to cancel my Wheel & Tire, GAP insurance, and Extended service plan contracts. I had forwarded him the letter from the bank stating the loan was paid off in full on Friday February 18, 2022 and received no response. I called the Portfolio Group that the contracts were with to confirm if the contracts were canceled. I spoke with Cyndi on February 21, 2022 from Portfolio Group and she stated they were not canceled even though I signed the paperwork a month ago. So I ended up calling into Empire Hyundai and spoke with Trevor Torres the General Manager on February 21, 2022 stating how Jason never replied to confirm he received the document I sent and how the Portfolio Group confirmed the contracts were not canceled even though I filled the paperwork out a month prior. After I made the phone call to Trevor, Jason had replied stating he “got it. Thank you.” and then I asked if the refund checks for the canceled contracts will be backdated to January 22, 2022 since that is when I originally filled out the cancellation paperwork. It is now Thursday February 24, 2022 and he still has not answered me. I just called in to try and get into contact with him and the receptionist put me on hold for almost 10 minutes just to tell me he was “with a customer”. I wish it was possible to leave no stars as a review because that is all this place deserves. I will be sure to never do business with this dealership again because the customer service here is horrible. I suggest if you plan to buy a Hyundai, do not waste your time or money at this dealership.

Melanie

A HUGE HUGE HUGE thank you to Mark and Joe for getting me into my new Hyundai Tucson Hybrid! I called over the phone and they listened to exactly what my needs and wants were and I couldn’t be more satisfied. They made the process of buying a new car so quick and easy! I love my new car so much! New year, new beep beep toot toot! 🥳🔑🚗