Firestone Complete Auto Care

sureshotunderscor14

First I called ahead of time and asked about getting just a battery and alternator check. I was just at another location that told me that they check the alternator, battery, and starter in one test, as that is what their machine does. Both location told me that this does not cost anything. They took an hour just to check this. After I finally was able to talk to someone they tried to charge me for the alternator test. So apparently firestone shops are way different at each location. I went to buy a battery and they ended up saying they don't have the one they attempted to sell me and I had to buy another. They said it would be an hour and a half just to change it. I just told them I would change it myself. I then waited almost another half hour for then to just pull my car around. This shop is so incompetent. It took over 2 hours just just get a battery check, alternator check, and to buy a battery, that is ridiculous. They don't seem to have any priority on the car they are working on and jump between them as well as like to stand around and do nothing in the back. They are so unorganized. It took me like 10 minutes to change my battery by the way, and I don't do it for a living. I will never go back to this shop for anything.

Shantel W

Went here on yesterday to get my car service. And the guy name Mike at the front counter his customer service was awful. He didn't have the answers to my questions and got upset because he didn't have the answers. And told me don't come at him like that, because I was asking questions he had no answer to. Because he's new here. So I said oh ok. Then he says well let me go find out the answers to your question.. He could had very well just done that in the beginning Instead of getting upset and being smart about the situation. Wasn't professional at all.

Caleb Potter

I made an appointment to get my oil changed at the location at 8:00 a.m. November 2, 2021. I made sure I was on time so I could hopefully get my car back before noon. I received a call from Service Advisor Tommy at 11 a.m. that day. He asked about additional stuff they can do including the oil change and I declined. Tommy told me they would call me when my car is ready. I had to call them myself after 6 hours went by and they told me it was ready. When I received my keys, I was getting ready to leave and there was a trial of white smoke coming from my tail pipe. My car is a 2017 GMC denali Acadia with 40,000 miles on it, and my third oil change since I bought it. This never happened before but Service Advisor Tommy told me to just drive it around so the smoke can go away..smh.. I took my car to my recommended dealership and come to find out they put the wrong oil in my vehicle. If I can save anyone some time and money, pleaaasssse DO NOT GO TO THIS PLACE TO GET ANY WORK DONE!!! They are wicked people. I know mistakes happen but to try to cover up the situation and act like nothing happend is ridiculous!! I dropped my car off at 8:00 a.m. and didn't leave firestone until 5:51 p.m. I will be doing as much as I can for this not to happen to anyone else.

Romell Mccall

This Firestone location has terrible service. It has been slowly getting worse over time. Months again I took my vehicle there and it was there for a week. I was told that a part had to ordered, I had to call them for updates and when I did no one even touched the car. After the wrong part was ordered twice. I was told to take my car to the deal. After the manager stepped in and fixed the problem I said I would give them one more chance. Today (8/22/21) I took my car in for a battery check. I was told by Aaron it can be all these things other than that and it going to take an hour to check the battery. Yes! An hour. After 2 hours I was told it is the battery and it would b almost $200 for a new battery. I asked for cheaper battery options per Aaron ( we only carry Die Hard batteries we do have anything cheaper) I calmly declined and was charged $30 for the battery check. I paid to avoid being the angry black man. I took my car to advance auto parts where the same Die Hard battery was half the price and installation was free. Bye Firestone, me & my 3 vehicles will not miss you.