ATM (TD Bank)

Julia Yepez-Macbeth share

This TD branch is always cordial, and respectful, especially, to people with "this-abilities!"

Gena P

I had the best experience at this branch, I was assisted by Marcus, Jaysson, and Jackie and they truly care about the customer experience. Thank you so much for all your help.

Maxim

It's not an emotional review. Staff in this branch is very slow and incompetent. They don't know how to use cash counting machines, don't know how to count properly with hands as well as how to use computer. Simple operation took 40 minutes not counting the waiting.

Steven G

Waited over 10 min at the drive through while teller was laughing and talking with another customer. Another 10 minutes goes by and the Teller proceeds to tell me I cannot withdraw the full amount because it was still pending but I can withdraw it from an ATM... already being lied to. So I asked the teller for a much smaller amount. I log into my app and Shows I have way more available then I asked for. Asked the teller to tell him how much I can withdraw. No reponse. Sends backs the carrier with my second request. And doesn’t say a word. No good night. No sorry I couldn’t help you. No explanation at all. Dead silence. Wasted 30 minutes of the day that was already ending. To be denied with no explanation. Very... Convenient. I don’t care if it’s closing. I worked in retail for 15 years. You don’t rush the customer or give less service because you want to go home. Meanwhile Called customer service. Customer service told me the full amount was available to withdraw. Drove 20 minutes barely making it before closing to the next branch. Parked, withdrew, and got back in my car in less then 10 minutes. Now there’s customer service and convenience.