Sundance Spas New Hampshire

Larry Brescio

The worst customer experience ever. Repairs we’re supposed to be covered under warranty. But the first time my Hot Tub stopped working (only a few months after purchasing) I had to pay a $50 “Travel Fee” not covered under warranty. Fine… However the 2nd time my lemon of a tub stopped working (in middle of winter) the owner said he couldn’t get anyone out to fix it for over two weeks. And the “travel Fee” was $120. When I questioned why it went from $50 to $120 he got angry and said both prices were actually discounts and the real price was $275. And that’s what I would now have to pay if I wanted service. I went to the store in person and asked to see the travel policy for warranty repairs in writing. He refused to show me (obviously because it doesn’t exist) and then he threatened to call the police if I didn’t leave. I had to get special permission from Sundance to allow ownership of my warranty repairs to be serviced by another dealer. Have been using Sundance in Portsmouth ever since. Very happy with them.

Christine Egan

My experience with Sundance Spa from day one has been nothing short of perfection! They are incredibly professional and some of the friendliest most compassionate people I have had to opportunity to work with! We are new customers as of early this new year. From the moment we walked in the door to browse the idea of purchasing a hot tub the team has been most knowledgable and fair to a T. The installation was seemless, and any follow up questions on how to run a hottub (as this is our first) were answered immediately. If they are not available, busy on the floor, the callbacks I needed were immediate. They don't treat you like you just walk in and are doing business, they take the time to make is personal and connect with you. I will 100% recommend Sundance Spa and their staff to anyone!

MultiNinja900

If I could give less than one star I would. Have had nothing but problems with my Sundance Spa. Pumps stop working , side panels warping and heater went bad and we have only had it 3 years. I have heard from people who own other types of spas and it had been many more years before they had any issues. Recently they have started charging just to come out and fix things that are covered under warranty. After you buy one the service is awful and the store I bought from in NH the owner is a stone cold lair. Please do not buy a Sundance Spa. I can't say it enough.

Stephen Rudolph

My first comment is that I never write reviews, but I must for the crew at Sundance Spas. I now have had 3 Sundance Optima tubs. Two I bought in Connecticut and now one in New Hampshire. It has now been a year and half since I bought my spa from Mark at Sundance in NH. What separates companies from each other is just plain great service. From the purchase from Mark, to the install with Jeff and part replacement by Joel they are a 5 Star team. This is the best company I have ever dealt with. When I have had questions or issues I have called Mark the owner on weekends or nights and he always answers and helps me out. I have never had service like this. So if you are looking for a Hot tub, just skip the rest and call Mark at Sundance. You will be a customer for life!