Address: 358 Broadway, Saugus, MA 01906, USA
Phone: +13396009000
Sunday: 10AM–6PM
Monday: 9AM–9PM
Tuesday: 9AM–9PM
Wednesday: 9AM–9PM
Thursday: 9AM–9PM
Friday: 9AM–9PM
Saturday: 9AM–6PM
Yasmina Estepe
I’ve been a member since 2014 and in that time I’ve probably only came across two therapist that was truly amazing at their skill and technique (wish I remembered their names but it was months/years ago). I like firm/deep pressure and they currently (for the last couple years) don’t have many therapist who use this pressure. The ones who are listed as using this pressure, realistically use more of a medium pressure, sometimes even light/medium pressure. It’s a bit disappointing on that end because I don’t feel all my tension is targeted but the massage overall is not bad. Their techniques are good, they’re on time, clean, communicative, respectful, and professional. Front desk is always responsive, kind and consistent with service provided. My only wish for this location is that they had more firm/deep therapists available who actually use that pressure. My biggest dislike of massage envy in general is that the prices have increased over the years with no notification to members (from $50 to $55 then $65 since 2014). *** UPDATE: now $75 starting August 2022!!! SIGH…. ****
Carolyn Kapoll
I booked a last minute appt with Justina today at the saugus location. She was polite, professional, and gave an amazing massage, I highly recommended booking with her more!! I really enjoyed my experience there. The online check in was very easy and there was zero wait time inside which I appreciate.
Jamie Beauregard
Tried booking a massage for my birthday. Showed up a half hour early. Was told ten minutes after my appointment my therapist didn't show up for work today. I'm sitting in the parking lot, on my birthday, crying. I'll never go to massage envy again.
Attilio DeGregorio
I had a fairly unpleasant experience with this massage envy location. I had been going there for about a year consistently to get my massages. At the beginning of last year, my mother needed medical attention and it consumed a lot of my time leaving me with no option to come get a massage. I called up the location and told them about my situation. They said they would put my account on pause. A few days later, I realized that I received a charge from massage envy. I had to call up and find out what was going on. They told me that they had no record of me calling and that they could not give my 60 dollars back. I was finally able to talk to a manager who credited my account for 60 dollars. Then the pandemic occurred. I called to tell them as a 62 year old man I did not feel comfortable since I did not have my vaccine yet. They told me that they would "give me 3 more months" to use my 60 dollar credit, however I had no vaccine and was not going to put myself at risk because they did not want to work with me. Instead they wanted to keep my 60 dollars and that's it. That's all they cared about. This was one of the worst customer service experiences I have had. Why would they want to lose a future consistent customer for 60 dollars?
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Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
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