MiniLuxe Lynnfield

Gail

As a longtime client at this MiniLuxe location, I am usually very happy with my experience. Yesterday was an exception. I had rescheduled a pedicure via text and had a text thread showing that I had been offered an appointment at 2:25 and had accepted it. When I arrived for my appointment, I was told that I was not scheduled, even after showing the receptionist the text thread. She went to get a colleague and they were far more interested in discovering who forgot to book the appointment then offering me a solution. I was not offered a single word of apology or another option, such as a later appointment, an appointment on another day, or an appointment at another MiniLuxe salon. Finally, I pointed out that I had removed my toenail polish and cut my own nails and asked if they could do a polish change. They found an appointment for me later that afternoon. The nail technician who did my polish did an adequate job. I asked if, since I had unpolished and cut my own toenails, she could take care of the cuticles on my big toes. She told me that that wasn’t included in the service. Before the service was finished, the receptionist came by to collect payment. She asked me in front of the technician if I would be tipping her. When I asked if I could speak with the manager, she told me there was no manager there. The technicians at MiniLuxe do a wonderful job. The girls at the front desk need some training in customer service!

Melinda Gonyea

I was very disappointed with my experience here. I scheduled a mani and pedi through the app weeks in advance. I specifically went for a relaxing afternoon since it was the only day I had childcare after a very stressful few months with an infant with significant medical needs. I will admit I arrived 8 minutes late. It took the receptionist a few minutes to check me in because she was watching something on her phone. Once seated the technician drained the tub and just started filing and painting my toes without explanation. When I asked why, she said she didn’t have time to do the full service bc we started late and she had someone right after me. Totally understand this, however, it would have been more professional to have a conversation upfront and come up with a plan together ( just do naked pedi, just do paint change, reschedule.) She then tells me she doesn’t have me in the system for a mani. I show her the confirmation email with both and she said the manager would come talk to me. The manager never came. When I went to leave I asked about my scheduled mani and she was not at all apologetic even though it was their systems error. She offered a different service later in the day and that was all. I understand it wasn’t her fault but again, terrible customer service. Not only that but just be a personable, considerate human and realize that people schedule these things in advance for a reason and expect to come in and get the service they requested. I was extremely disappointed that the manager didn’t offer anything to make up for their mistake.

Steffany DiCostanzo

I had Nancy as my nail technician. I informed her that I was in my 3rd trimester of pregnancy. She was great in making sure I was comfortable throughout the whole visit. This made me leave there on a good note. I would definitely recommend Nancy for her hospitality and overall positive vibe!

Sarah W

I have had nothing but great experiences coming here. One of my favorite places for a manicure. Everyone is so nice and does a great job. Tina is phenomenal and the performance polish is my favorite! Highly recommend.