Address: 1587 Long Pond Rd, Rochester, NY 14626, USA
Phone: +15853406808
Sunday: 5AM–8PM
Monday: 5AM–8PM
Tuesday: 5AM–8PM
Wednesday: 5AM–8PM
Thursday: 5AM–8PM
Friday: 5AM–8PM
Saturday: 5AM–8PM
BG Burnzey
I absolutely love Dunkin Donuts. I'm there nearly everyday. This was by far the most rachet Dunkin Donuts I have ever been to I arrived there about 7:30am and went to use the restroom. Not one roll of toilet paper there at all. I had to take some out of the women's room and yes nobody was in there lol. They were very busy. That early a line out the door, and wrapped all the way out into the beginning of the driveway. Surprisingly there were cranking things quickly for the customers. A employee was making so much noise in the front during the service sounded like she was smacking a barking sheet on the counter. Then the same woman was talking so loudly about wanting to go get that cigarette break on. Another was being very unprofessional with the comments she made towards a guy in front of me. Having said that after that on my way out the door to go to my vehicle the coffee cup split and the whole cup of coffee went all over the ground. The only thing that made my experience that day was the nice woman who was cashiering. She was so very nice. She apologized for the cup splitting and replaced my coffee. If I knew her name I would have given her props or employee recognition or a raise or all of the above. She is the only reason I gave this location a second star. After reading all of the other dissatisfied customer views of the services this location can professionally turn it around so if im ever out that way again I would consider going there again.
Steve Aughenbaugh
Service was super slow 2 people behind me left. The online and pick up orders didn't make it any faster, they didn't start making your order until you get there. The food and donuts were way low quality compared to how they used to be.
Amber Blanton
Used to be my favorite Dunkin I waited inside at mobile order counter while countless people came in the store to put their orders in and was immediately served I was ignored the entire time 15 minutes later I eventually was asked if I got my order I said no then was asked if I was waiting on food I said no it was two drinks I finally got them and they are so watered down I threw both away complete waste of 10$(if possible I'd ask for a refund but i refuse to go that store again) between the horrible service and the attitude I was given I'll just stick to another location or go across the street to Starbucks
Belaruskaya21
I just don't understand how almost Everytime I go here and order NO CHEESE like it clearly states on the order tag but managed to ALWAYS get cheese instead of egg! It's not like they entered the order wrong! All the person had to do was read the screen or/and tag! This happens almost Everytime I go and while ordering we do mention " I have a cheese allergy". Always have to pull over in their parking lot to check the sandwiches before leaving. I've worked for Dunkin for 4 years a while back and I can assure you it's not that hard to read the order screen or tag... How this always happens I can't fathom.
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I would suggest going to their website and providing feedback. Your post is only being seen as a review for The Duncan store
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