Commons at Boston Road

Bobby Desforges

what a terrible place this is. Bad business ethic, stay far far away. does not operate in good faith. very dangerous!

kris

I don't l live here, but I was interested. I called 7 times over 4 different days, my husband called 4 times over 3 different days. I left one message, he left 2. We assumed they rented the available units and weren't going to take more applicants, however there were new listings posted last night. Came here to read the reviews and saw the responses from "owner" to concerns posted and they were very out of touch, thanking people for any kind words but ignoring any issues. It seems to my benefit that we didn't get a response, but I'm confused as to why a corporate leasing company wouldn't be trying to maintain a positive image in today's climate of providing reviews online (even a simple, thank you for making us aware, we'll look in to it would have sounded better) as well as focus on trying to ensure their facility is at capacity for maximum revenue. There is definitely a prevailing image that they don't care.

Lisa C

I HAVE JUST RENEWED MY LEASE! I LOVE IT HERE, THE STAFF IS SO CARING AND PERSONABLE. FROM THE OFFICE, KAREN AND BRENDON TO THE MAINTENANCE MIKE AND OTHERS WHO DO THEIR JOB SO EFFICIENTLY! THE AMAZING AMENTITIES AND PEOPLE MAKE THIS A PLEASURE TO CALL HOME! THANKS!

kelsey held

If I could give zero starts I would ...... Not only is it near impossible to get any one in the office to answer the phone during their business hours, but it is even more improbable to receive a return call or email. There are been multiple occasions when voicemails have been left and emails sent to Management in which to this day, months later, they have still not been addressed. Most recently, a guest parking policy was implemented that unrealistically requires the 9-5 working Renter to adjust their schedule to stop at the Lease Office first, gain their approval and redeem a pass. If the Renter decides not to follow this new policy, whether it is from not being notified or the office being closed- the guests car will be towed, for which the Emergency number knows nothing of the parking policy or outcome, and the Renter is cited a paragraph in the lease about "notices" and them being "effectuated by personal delivery, left at the premises addressed to the Resident" and therefore responsible. When it comes to obtaining the guests vehicle, no information about the Towing Company is provided within these "notices", on their website, or on their Leasing Office line/Emergency Line. The Renter is then left to call local police to figure out the location of the vehicle and wait until approx. 10am to pick up their car 40 mins from the apartment complex. The Renter is also out the $140 for the towing, as they will be a cited an irrelevant bullet in the lease about parking where it states "unregistered vehicles or vehicles without license plates may be towed with advance notice to the resident, guests or Occupants at the vehicle's owners expense", which is wrongly and stubbornly used as the Complex's defense. When inquiring what a Renter is to do if they want to have a guest over when the Lease Office is closed (after 6pm), it was suggested that the Renter have the guest park elsewhere, in other business lots which still maintain the risk of being towed OR to pay an additional cost for guaranteed parking. Not only were they not accommodating with any solution but after reiterating that the new policy is not flexible enough for Renters who leave for work before the office opens at 9am or get home after the office closes 5-6pm, there seemed to be no sense of understanding or customer support for the frustration and inconvenience the new policy provided. Essentially, they understood that for some Renters having guests would rarely, or never be an option, considering the limitations of how and when you can get the pass, though no work around or recommendations in the mean time could be worked out - a very tough luck attitude. Surveys were promised to go out which consisted of polling how many cars were associated with each apartment - nothing indicating what to do about gaining passes when the Office is closed in the meantime, updating their website or implementing a more flexible policy in the meantime. Fast forward to today - calling the office to preemptively pick up a guest pass, voicemail picked up all six times through the day. No out of office message to be found on the voicemail inbox or voicemail message was returned - only to find that a staff meeting notice was posted on the door that they would be out of the office for the day - leaving it yet again, impossible for any Renter to have a guest tonight without being towed, having to pay the money and inconvenience of the car being taken away and no options to prevent it ..... Needless to say, one of the most unprofessional businesses I have worked with, and even dishonorable and rude in their handling of customer service and Renter concerns.