Visionworks Pilgrim Plaza

ohm hareesh kundurthy

the worst place. The lady at front desk, its hard to refrain from quoting her attitude and behaviour. Made me wait 3 weeks and after confirming the appointment twice on email and text. But when I got there she said that my appointment was cancelled via email for an email that never reached. Quincy center has another place that received me and provided same day appointment. After charging the money that you people charge if you provide a poor service you totally deserve all the terrible reviews you have received recently, no surprises at all... appalling staff

PDF P

Bad customer service and unfriendly staff. The only good feeling about this place is that the eye exam doctor was pretty good.

Ms Ms

I should have read the reviews first!!! After trying to call...which doesn't work because you can't reach anyone by phone - The recording says you have to book online - I did and had to wait almost 3 months for an opening. Fast forward one week before my appointment and the receptionist calls to ask what type of insurance I have and when I told them they said they don't take it. I said well maybe there should be a way to check your insurance before you book the appointment seeing as though I had to wait 3 months. She rudely says well you booked it online and hung up on me!!Doesn't she know that's the only option? You can not get a live person. What a waste of time! I'm glad they cancelled me. Horrible customer service!!

Jan Kelley

If there was a option for zero stars, I would give it. I understand with the whole covid-19 issue things are out of wack. But I got my eyes checked here as I always do every 2 yrs. The eye Dr. is good, but the most of the staff is unhelpful, and some are very hard to understand. I got my glasses there, made a appointment for the fitting. the employee was rushing me out the door, and seemed aggravated that he had to adjust the glasses more than once. I told him that they were a little blurry, he stated they were "fine" and I needed to get used to them. I went home, gave it a week, and nope still blurry. I had to call them to get another appointment, and let me tell you calling this office on the phone is not fun. the phone is either busy, no one answers, or it hangs up on you. I finally got a appointment. Went in and the man behind the desk says there is no appointment . I see two people sitting at their desks, the employee states they have no one to check my glasses today. I made another appointment. At this point I want to just get my money back for the glasses and go elsewhere where they can actually answer the phone and fix any problems that may come up.