Carsmetics

Lindsey Hobbs

Took over a week to get my car back and was only supposed to be 4 days. They left my car unlocked and a homeless man broke in They were dishonest about the situation and the homeless guy ended up doing more damage They did not even clean my car up after the break in and they left tools in my car. Still waiting on a detail clean and part and no one had called to follow up. Attached is a photo of how they left the car when I picked it up. I am a very calm person ,I wasn't even going to write this in the hope they would make it right..well they haven't .

Sunny Mukherjee

I came here before where they fixed my car dents. But I’m posting this review not because of any past dents but because they went out of their way to help me out with a recent and unexpected problem. For several months now, my vehicle had a problem where the run channel rubber component along the window edge of my passenger side door was torn. This was causing water to leak into my vehicle, so I covered it up with towels for months to protect my interior from rain and it looked ridiculous. I went to my dealership and ordered the replacement part. I waited for months for the part to arrive, but it remained on back order with no change in its status because of the ongoing supply change problem. Eventually, I gave up and canceled my order and got a refund, but the problem still remained with my window. I checked out a couple of other auto shops too, but they would all order from the same place, same warehouse in fact. Therefore, I thought I would return to Carsmetics and give them a try as a long shot. I showed them I still had my original torn part. They took a look at my issue, squeezed me into their schedule, took my part and my vehicle into the shop, and returned it completely fixed all within an hour! All they had to do was apply some window sealant to get the rubber part adhering to the sides again. And they did it for free! None of the other auto shops were willing to find me a quick and easy fix. They were too busy going the more expensive route of buying a replacement part and me paying for the hourly labor cost. And now the same run channel rubber component works as before, blocking any water from seeping into the car. I’m posting this review here to show that the Carsmetics people will understand your problems and will work with you. They especially take care of returning customers.

Cantrell’Armani Malcolm

Came in and brought my adjuster paper work from car insurance company as someone told to me to when I called earlier. the person who deals with insurance was working with an couple so I sat patiently and waited once he was done. He continued to work, make phone calls and etc like I wasn’t there at all. It’s so hard to just get simple customer service these days

Stefanie Simpson

The staff and the service at carmedics was exceptional. They went above and beyond to do an excellent job. Jason and Dominic were very helpful and knowledgeable about the body work that needed to be done. The pricing was very fair and the work was completed in a very timely fashion. The car turned out excellent. I would highly recommend this business if body work or paint work is needed on your car.