Worcester Rehabilitation & Health Care Center

Nahani Meuse

Truly shameful facility. Highly understaffed. Administration staff participates in fraudulent billing, refuses to address unsafe conditions for patients, allows neglect and abuse from floor staff. Dietary restrictions not followed. Medications not administered appropriately. Therapeutic modalities not offered, yet billed for. Transportation to medical appointments for patients often canceled effecting continuity of care. Just horrific. Called state DPH, ombudsman, HHS, Medicare, Medicaid, Athena Corporate. Shameful abuse of medically compromised individuals.

Joseph Cassidy

AMBASSADOR IS VERY GOOD Nadia e Adriana.Ambassador who cut my hair and shave my beard for the help I give them a stars 🌟

Mackenzie Porter

This place is terrible. My dad had a roommate who would blare music and threaten him constantly. To the point where my dad had to sleep out in the hallway in the wheelchair. The roommate received no repercussions. The roommate finally hit my dad and went to the hospital. The staff said the man would not be back on that floor but he was back there after 2 days. The place is so dirty. Barely any running water for a shower and it comes out dirty. There was dried up blood on the walls in the bathroom. The place looks like it hasn’t been cleaned in years. Not a lot of updated equipment or knowledge on equipment that would have been helpful for patients.

Ashlee Cruz

MOST disgusting facility i have ever seen. Day one i knew it was going to be bad when the nurse entered the room saw three of us and continued to ask who the patient was. They let my mother 2 weeks without showering before notifying us she hadn't been.They kept her cooped up in her room and refused her needs when she asked. Patients were left in the hallways daily to sit in their own feces. The place is a mess and we did everything we could to get my mother out of their. NOT to mention they messed up her meds which was the only reason why she was their and now has lost a month of treatment and now have to start over. If i could give them no stars i would! we have filed other complaints too but if you love your family member your sending don't bring them their... It was out of my control at the time but i did everything i could to fix it! the patients rooms showers are covered in plywood. so the whole floor has to share one but the nurse says they can only do it once a week.!