Spectrum Store

Renee Burke

My appointment was at 4 PM I wasn't called to see see an assistant until 5:07 PM all the people there were getting new phones and their older phones were locked by the different service provider there was nobody there that was attending to people with equipment returns and/or equipment swaps I suggest to meet all your customers services you have a fast track line for returning equipment and an equipment exchanges As much as you all don't like to waste time neither do your customers

Fred Baldes

Slowest customer service on the planet. The reps are like snails. What a waste of my life sitting in here for a simple router swap out. I came in at 10:30 am and was 8 th on the list. 38 minutes later I’m 10 th on the list. All you can do is laugh at the incompetence. They need better systems in place to give faster service

Lucy J

First time... Well over an hours and quarter wait to pick up equipment.....Only three techs on during Saturday afternoon...One tech was clearly having trouble processing an order which meant that another tech had to help him....felt sorry for those customers because they came in before me and left about 5min before I left ....Some other people in store either left or were getting frustrated ...me I just felt like a darn iceberg ..its not 109 degrees out .turn down the AC If anything is hot in the store its not the techs its the customers building up steam ....I did mention the wait times were unacceptable and one of the replies was that they were short handed and maybe people should fill out applications...Hope that wasn't directed at me ...the cheek of it at a disabled senior citizen.....Just before I left then after getting served a miracle all of sudden an extra person 4 techs....Really....uummm let's see how this service goes ....wondering what I got myself into

Stanley Pratt

Good people working there. You don't want to go there without an appointment or you're going to wait 2 to 3 hours.. they never have enough people working there to accommodate those people that walk in.