Providence Alaska Medical Center

Myla B

The emergency room is theee worst. Now they are using covid as a crutch to not let people go back with the person (thought we were past that). BUT the waiting room is packed with potential covid because apparently there's no beds and the wait time in the lobby is at least 1.5 to 2 hours. They are rude and dismissive about your symptoms. Come here if you're only ready to die because putting you in the morgue seems to be the easiest thing for them to do.

Sasquatch Manag

Terrible. I had an appointment for pediatric gastro, went to building A as that’s where it was supposed to be, couldn’t find the office anywhere. Had to go to front desk for help and I was told it’s in A building fifth floor, went all the way back to building A to floor 5 and was told that gastro moved a block down. It was no fun getting there, no directions, no address, no signs, and when I finally got there the building was horribly run down. Found the gastro office in the corner with no signs and was told I was 11 minutes late, 1 minute pass their "10 minute no show" policy, they were on lunch break so they didn’t answer the phone which I’ve been calling for the past half hour. Now I have to wait another month or more for an appointment.

Ashlee Allen Beutler

They had a horrible anesthesia billing department. I’m am so frustrated dealing with them I had epidural bill for $2975 and my insurance paid $2318. They keep sending me a bill for the rest. My insurance said by law they’re not allowed to charge us and not to pay and they already paid the maximum allowance. Now they’re threading to send us to collections for a bill we don’t owe. It’s frustrating not being able to go through someone else because I would never go through them. On the phone they were rude and didn’t seem to care. My experience having a baby there was great. The staff was really helpful and kind. But they need to fix their anesthesia provider.

Robin Dern

I’ve relied on the excellent group of caregivers at Providence for years to take great care of me and my family. From imaging, emergency room visits, surgeries and extended stays in their state of the art NICU, there is never a time I haven’t been unbelievably grateful to have such an incredible health care center to depend on. They’ve mastered medicine but also compassion, which is sometimes not the case in healthcare facilities. I’ve never had to wait long for any service and my questions are always answered thoroughly and with smiles. Today I needed a scan and was fortunate to have Dylan taking care of me but most every staff member there has made me feel completely comfortable. On a side note, I’ve spent a lot of time in their cafeteria and gift shop, both unexpectedly impressive. The gift shop has a cadre or dedicated volunteers who work there along side the regular employees, which is always wonderful to see. In fact, there are many volunteer opportunities that Providence has created to allow the community to help those who might be in need. They also have a Subway, pharmacy and a couple of coffee shops in the building. When you are there for extended periods, having these services really makes a difference. They maintain a beautiful chapel open to the public and plenty of quiet places for visitors who need a moment to sit and reflect to find on each floor. Providence is proud of their employees, the services they offer and their presence in Alaska, and well they should be.