Tampa Family Health Centers

J

Unprofessional staff, wait time was horrendous despite having an appt. I will never come back to this office again. The office near countryway on Hillsborough 1000 times better.

Alexa Staggs

Every time I go to a doctors visit at any of the Tampa families. I wait for over an hr past my scheduled time and when I do get seen it’s like 5 minutes rushed. What is the point of any of these appointments really? For you to basically rob me of money?

Nancy Palou

I had a 10:15am appointment got their at 9:45am while standing online for over an hour all I kept hearing was that there was a new computer system installed so most appointments were cancelled many patients left very upset all I can hear was for them to call back to make their own appointment. why not just assist some of these poor patients? And apologize for your error if the computer canceled their appointment.So I was finally call to see my Doctor and was placed in another room waited 25min Finally Doctor walked in 12:15reviewed my test and ask me to go to the front desk so they can schedule my appointment with a specialist, again I waited everyone was at lunch just one person for handing walk ins, someone came back from lunch I waited 15mins she did not even act knowledge me or call me I was standing behind the glass so I approached her and told her my doctor advice for me to stop at the front desk to schedule appointment for a specialist lady Blond hair with red or orange high lights wearing an old T-shirt told me I had to call myself and gave me a business card she comment she doesn’t make appointments she needs to be trained for customer service. I have no insurance and always paid from my pocket the waiting time is terrible and so are some of these employees attitude towards people.

linda sanchez

Like anywhere when you pay a fixed rate based upon income and where Medicaid is accepted...YOU CAN WAIT. The amount of people in need of medical attention is astronomical!!! THEY ARE ATTEMPTING TO MAKE CHANGES and definitely listen to your input. So please be vocal and speak out(respectfully). I spoke up and was spoken to with dignity and respect. **...English and Spanish speaking individuals at the front desk.(most are friendly)..some are just beginners in this profession and are learning on site as they go. **Pharmacy on site..... Mr.Mario actually cares for his people. He will stop to talk with you regarding meds or concerns. AND he makes sure you understand. He is always polite and friendly. He's what you expect from a great pharmacist ! **Financial support...if you need medical assistance, ms.milagros is right there to assist...super friendly and efficient. Nurses...I can only speak regarding a few. Sadly I cannot remember her name at the moment but she was Dr. Menendez's nurse. Super caring lady....very proficient and courteous! Always got your paperwork ready very quickly too . Others have been polite and couteous as well. **Doctors... well I was fortunate to have Dr. Jeanie Menendez ... PHENOMENAL!!! Polite, friendly, well informed, extremely caring, not afraid to be a real doctor . She was thorough and wasnt watching the clock but rather you, her patient. True alligence to her profession.. to care for others...not a big pharma doc just handing out pills to "cover your problem up"..... but to address your medical needs and meds if necessary to HELP YOU. Great communication skills! //Unfortunately her contract was up and she moved to be closer to family .//// SHE WILL BE MISSED ! Michelle Vice... also a good doc...also left when her contract ended. great listening skills, very attentive and knowledgeable. Hoping Dr. Pearl is as good as they were. There was a Male doc at Nebraska address...super rude , not a good communicator, and attitudinal. ( I will not mention his name...maybe he was having a bad day !) **The lab...well....in my opinion...more experience is needed at multiple sites. Wonderful attitudes but lacking the skill(and supplies) needed for hard sticks. Warm compresses are a must in a lab. Having an ultrasound machine for vein tracking would be a huge plus as well. Front desk....Wait times can be long to register but after that I've never waited more than 10 minutes to go back to the room or to be seen. # Here is a problem as well.... standing in line to register... You should be able to sign in and be seated,then called accordingly ............not stand in line till it's your turn. This would elevate distress for all and pain for those who cant stand long . **dental....no info. Please note..( Everyone is human....we all have moments or days but you have a voice ... Use it responsibly and respectfully if you are not happy with your care. ) LASTLY..... Making appointments or getting assistance on the phone (other than the pharmacy) is a NIGHTMARE !!! Referral system ....also not good . I suggest to go in person and make an appointment until they get their act together or change services. Make your next appointment at the desk as you leave. Not all locations are the same...like with any business. I CANNOT STRESS ENOUGH....SPEAK OUT ABOUT YOUR CARE.