Knik Salvage

Rolland Trowbridge

I do not give out bad reviews lightly. I purchased a part on January 7. Four months later after calling faithfully every couple of weeks I am told the part does not exist. They took my credit card three times. I called them 5 times for follow-up Feb 7, March 2, March 15, March 16, April 1 and today, and was assured that I was on their list. Knick then called back and stated they do not have the part. I am not giving a bad review for the above, though. This happens in this business. What I am giving a one star review for is after they so obviously dropped the ball, they were completely unwilling to help me get the part from another salvage yard in their network. I wasn't looking for a refund or a special deal, just for them to pick up the phone and call a L48 yard and get the part that is right on the screen in front of them. In short, they didn't care.

Zachary Myers

Each time I called (for different vehicles) the guy who picked up was short with me and I could find almost every part I asked about, for a cheaper price new.

G Locke

Don't bother wasting you time at this place of business. I wouldn't recommend it to anyone... Horrible customer service you are treated as if your an inconvenience to deal with. Extremely unorganized. The prices are super high for used parts. They will have multiples of the same item your looking for and try to give you the most beat up one first. Worst experience I've ever had a salvage yard.

Tana Myers

Zero stars. Terrible customer service! I called for a status report for 3 days in a row because each day I was told it was “being worked on now.” The person answering the phones finally told me, “two weeks out.” That was after I was told two weeks prior that it was two weeks out. He finally told me calling and bugging them would make it take longer. The part I was looking for takes 10 minutes to remove from a vehicle (which I offered to do myself). I understand the staff shortage everywhere, but treating people rudely is not acceptable. The amount of time he spent being rude on the phone with just me was all it would have taken to pull the part.