Universal Weapons

John Stenerson

Purchased a firearm online and selected Universal Weapons for their FFA to do the transfer to me. Called them to confirm and was put on hold. I could hear the guy was busy but ended up being on hold over 18 minutes. Clearly the guy forgot about me but when he realized I was still holding he just hung up on me. Really? So I called right back and I called him out on it. Bro, I was waiting patiently on hold for 18 minutes then you just hang up on me? He didn't even apologize. He then proceeded to give me attitude. Luckily I was able to switch the FFA to another shop so I didn't have to do business with these people. Horrible customer service. I do not recommend this place as they obviously have alot to learn. On a happy note, I was able to pick up my firearm today from another shop and that went very smoothly.

Ryan H

Purchased a firearm through Frank. Overall experience went great, he helped facilitate what was needed in a low pressure atmosphere. However, after the purchase arrived and I received the firearm, I noticed the weapon did not have the sights I ordered. He reassured that they would be on the next delivery, about a week later. Fast forward to now, five weeks and about four phone calls all ending with “they will be here tomorrow” or the last one before I gave up “they will be here today, I’ll call you”. Update: Frank reached out and apologized for the whole situation. He upgraded the sights to another brand at no charge. I appreciate the effort to make it right, that means a lot, especially these days. Thank you.

Julien Cosyns

3/28/2019- review update/addition: just got a call from Frank, who mentioned that the transfer fee should have not been applied to this transaction as the purchase was from their website directly and he offered a refund! Now you don't see that every day, that was a top notch move. Frank just made me a loyal, lifelong customer! Thanks for your honesty! 5 stars! Just got my pt111 G2C today and everything was straight to the point which I like. I was only a bit surprised at the transfer fee since i got it from the business'website(i know there is a transfer fee when you purchase from another dealer online or out of state)and wasn't expecting that charge but aside from that, i would definitely recommend the place.

Edwin Bermudez

I went to seven gun shops near this area and the only one I felt most comfortable with was Universal Weapons had a great experience and got certified for the concealed and feel a hundred percent satisfied with the course stay safe everybody