Pasco County Utilities (PCU)

Category: County government office in New Port Richey, Florida

Address: Left End Entrance, 7536 State St, New Port Richey, FL 34654, USA

Phone: +17278478131

Opening hours

Sunday: Closed

Monday: 8:30AM–4PM

Tuesday: 8:30AM–4PM

Wednesday: 8:30AM–4PM

Thursday: 8:30AM–4PM

Friday: 8:30AM–4PM

Saturday: Closed

Reviews

The Detail Authority

Jun 16, 2022

Nothing like always getting your water bill 3 months late with a Delinquent notice to pay the bill. 3.5yrs I've lived in the same place. I DO NOT GET A MONTHLY BILL. It comes every 3 months! Then they want to shut my water off because I only am able to pay a portion of the bill. UPDATE YOUR BILLING! UPDATE YOUR SYSTEM! Your employees need to be on top of notifying your customers that your bill is due every month! I have a car payment on AUTOPAY I still get an email and paper mail when my payment is due. Every single bill I have is always paid on time or EARLY, EXCEPT YOURS BC I DON'T EVER GET AN UP TO DATE MONTHLY BILL! Then you want to come shut my water off.... Fix your system and bill me every month and you will never have an issue with me!

Mounira Taklla

Apr 8, 2022

the worst service ever,the way you have to pay my bill is way werd couse they just allow throw the phone which you have to pay a fee to get it paied no way to make it go automatic online you have to visite the utility service building and they got the water cut after one month after i got my new house and i had to pay 85 $ to get it back

Dante Brashers

Mar 7, 2022

Absolutely pathetic customer service. I have been trying to pay my bill for months now. Online, automated phone line, and even with the third party company. None of them are taking my payment. Has nothing to do with my bank account. Now I receive mail saying my water will be shut off. I call to talk to an agent who proceeds to send me directly to the same third party that agains declines my card. Then come to find out they close at 4! As if anybody is going to be able to make it in by then who works normal hours. This is horrendous and a horrible way to treat your customers. The agent I spoke with sent me to the third party company because it was 5 minutes before he was getting off work and he didn’t want to deal with it. You guys are lazy and pitiful. Believe me there will be further actions taken if my water is shut off due to your incompetence!!

Cheryl Taylor

Dec 8, 2021

Let us know that they were going to be updating our water system and would shut off our water from 9 am til 5 pm that day. Our water was back on by 2 pm and clear as glass. They were still working on the cover up and cement but all was great with the water!! Great job PCU

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Questions & Answers

You pay for water, you pay to dispose of that water. Based upon usage. So, in theory, you pay for usage and you pay for disposing of that water into the system. (waste water) so if you are washing boats, equipment, etc., why do you pay for disposal?

Jay Pasqua | Aug 30, 2020
David Witty | Jan 2, 2022

I live At 6610 Eleanor Dr Port Richey FL 34668 and the man here dosent pay for it he has been getting it For 6 months

Do you supply water to Arbor Villa apts in Port Richey?

Lorraine Scarborough | Jul 31, 2022
phil skip | Aug 16, 2022

Yes Pasco County Utilities supplies water to there

how can I get a map of pasco water and sewer connections, or is there an online map that shows the streets and the connections?

Sue Bee | Jun 1, 2022
Sue Bee | Jul 31, 2022

I checked pub is not allowed total Pasco u have to check by small area, it's very time consuming... Thanks 4 responding 😀

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What is the best utility company to go with in Pasco County

Rit Manuel | Mar 3, 2022
Berrian Holton | Mar 3, 2022

Pasco County Utilities

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I need to turn off my water bill today

Gail Gaudreau | Aug 30, 2020
keith hughes | Aug 30, 2020

Have to go to water Dept Turn it off Pasco county 7536 state st#118 new Port Richey FL 34654 If you have New Port Richey water you have to go to 5919 main St, New Port Richey FL 34652 Your bill will say what water company you have

Who do i call if water is running out of meter in ground

Pat Kane | Aug 31, 2019
Scott Holtz | Aug 31, 2019

Call the county or city of new port richey

My water is brown and tastes like dirt smell bad why?

Patricia Christian | Aug 31, 2019
phil skip | Aug 31, 2019

I work for Pasco County Utilities have you call us yet

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Is the water you now supply safe to drink?

Peter Day | Aug 31, 2018
Terry Bonomo | Oct 4, 2021

We are under a boil water alert. Nothing was posted . I found out late Wens day. We live at Sandpebble pointe Bay Blvd. Port Richey FL. Does anyone know what time it will be safe to drink the water

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