NAPA Auto Parts - Genuine Parts Company

waylon byrd

On hold way too long .....they did answer to ask if I could hold ....didn't know it was going to take as long. I could of just drove down there. For a simple question to see if the had and oil filter in stock before I decided to drive. I guess it's hard to find good 😆 help

Xy Jacobs

So helpful! 3 of them came outside to my vehicle to learn where something was on my van, and 1 stayed on and helped me fill the brake fluid in a particularly hard place to get to, even recommended a 50¢ funnel that was perfect for the job and finished doing it for me 😁! My favorite things 🙂.

Leroy

Personally, I did not have a good experience at this particular store. The employee I dealt with came across to me like I was a bother to him. He gave me a quote on a battery. I informed him that I had a discount code but didn't have the number with me. I was able to tell him who the discount code was through. He then quoted a discounted price. When I returned 3 days later to buy the battery, after checking that the quoted battery was indeed the one I needed, he charged me $40 more than his quote. Something didn't seem right so I visited the NAPA on Dowling, used the same discount code, and was given the full discount. I then returned my original purchase. I will never return to this store as long as there are other options.

Lonny Gransbury

Helpful staff, maybe a little stand offish, bit I believe that may be because there normal clientele know what they want and don't want/ need much help. Me on the other hand I need a fair share of automotive inspiration / guidance. Of course it is pretty expensive for most of the items on the floor (retail items) but the stuff in the back can actually be quite affordable. But super convenient since they live right behind where I live.