Arctic Import Repair

Cherie Easley

Do not go to this place for your vehicle. I had them switch my tire but someone screwed up and did not connect the tire pressure to the tire system monitor in car. I went back there and was told that they cant help me because no one can do it or may be the tire man had left. I was shaking mad mostly because the woman I spoke to( I believe she s the manager) told me that she cant help and with an attitude. Not even a single sorry for the inconvenience. I went back there in the morning to drop of car again but had someone talk to them for me due to my scheduled meetings. But when I went there to pick up my car, Again, those 2 women there gave me like I was the one who made a mistake attitude. I did not hear a single sorry for the inconvenience. They are so unprofessional. Horrible customer service. I will not ever in life go back there again. I will tell all my friends about them. Sometimes I think that they are being racist. They feel like they are way better than I am.

JAQed-Lumpy Puma

Left my car there for a couple of weeks to get the clutch repaired. The amount of time it took was reasonable to me as they have to take apart a good chunk of the car, however, I went in there for the clutch and came out with a broken grille, the cars sensors going off for the drive train not getting full power, and the engine making a weird noise aswell. All of this would be fine had they actually taken responsibility for it but their excuse was those are different parts of the car from what they were working on. I am pretty sure I left the whole car with them and not just the clutch... Giving two stars cause technically they did fix the clutch and they were nice about their sketchy behavior.

Crys Tal

Super quick service. Very professional, easy explanation of services. Phoned with updated on repairs and when vehicle would be ready. Fair prices and gave me options on what needed repaired. Didnt talk down to me as a woman and didn't feel like I was being taken advantage of. Thank you for being upstanding.

Stacey McKelvey

DO NOT TAKE YOUR VEHICLE HERE!!!! This place has no idea what they are doing. We brought in our car and they had it for 2 weeks. We paid them thousands of dollars thinking it was fixed, the next day the same problem started happening again. Brought it again, thinking they would fix it for real this time since we already paid for it and nothing for another 2 weeks. I am sure it just sat there! I think they really thought if the car sat there long enough the problem would just go away lol. Please consider this a warning and do not make the same mistake! Take your car anywhere else but Arctic Imports! It's a disgrace that these people do business this way!