U-Haul Neighborhood Dealer

Todd

I’ve rented from here twice. One time it went smoothly and one time I was treated like scum when I walked through the door. They are very particular about where customers park. They have several spots reserved up front for their tow trucks. I get the impression that they don’t really love the UHaul part of the business. 🤷🏻‍♂️

Steve Karolek

Circumstances resulted in me needing to extend my rental, which corporate did and confirmed. Before I could even get my items loaded, the operator called me and demanded that I return the truck immediately because corporate made a mistake and shouldn't have extended my rental. When I returned the truck I was charged for the full time of the extended rental. I am very upset, especially with this operator who was quite rude when demanding the immediate return.

Mike Evans

Called ahead to confirm my rental and Dean had it ready when I arrived. Gave me some instructions and towing tips, and explained the rules. Was in and on my way in 15 minutes. Great place.

Valerie Hackbart

First time uhaul experience. Rented uhaul in Appleton WI. This was a newer tuck. Not a lot of information was given to me upon rental. Didn’t purchase the insurance. HUGE mistake!! Nobody gave me any driving tips or came out to go over truck or advised me to check for damages or take pictures. I simply drove away. I drove to big wide open driveway in Appleton, loaded and drove to Oconomowoc the next morning using all main roads. Unloaded truck to a storage unit in Oconomowoc then to garage, then returned truck to W Wisconsin Avenue Oconomowoc location. The guy there looked over truck (no problem right). I didn’t ever come into contact with anything while in truck or driving the truck. WRONG!!’ The Oconomowoc guy started showing me scratches in picture decal and the side lights on top were messed with. I told him it absolutely wasn’t me as I never came into contact with anything. He said because there are no “X’s” next to scratches he was going to charge me for the damage. I was so frustrated to be blamed and charged for damage I didn’t do. I was charged an extra $340 for the damages he said I caused. Even though I explained no one ever went over damages or suggested I look and photograph images of truck. I’ve rented uhaul 2X since (too many moves) and now take insurance as well as photograph every angle. The Oconomowoc guy said any existing damage will be marked with an “X”. This is simply not true. Not every scratch or damaged area has been marked in my recent rentals. The Oconomowoc guy lied to me and charged me for damage already done before I rented. Although I have continued to rent UHauls, I would NOT rent from Oconomowoc location if you can at all avoid it. Beware, he will charge you for every scratch not marked with an X. I would absolutely purchase insurance.