Tough Turtle Turf

Johnny Fitzmaurice

Its been less than 24 months since turf was installed in my backyard and I already have multiple sink holes across all of my surfaces. This type of claim is supossedly covered under Tough Turtles warranty, but it seems they are dodging my calls and do not want to repair. It is bad enough that this type off grass issue is already occuring so soon but to add, I have been contacting Turltle for 3+ months with no response; each time I call I am assured a manager will follow up and have even left messages with said supervisor, but no luck. quick to sell $$, slow to back up their name.

Tony Gilman

If Turtle Turf tells you during your initial consult that the designer/salesperson, Mike, and the production manager, David, will be onsite throughout your installation don't believe them. Neither showed to our installation. Turtle Turf's crews are not employees but are subcontractors so should require some oversight. When I asked the production manager, David, why he wasn't at our home for the installation, he replied "it's a simple straightforward project" and he didn't need to be there. Well this "simple project" has become a major problem and inconvenience. At the install, some base material didn't arrive on time in the morning so the crew decided to nap for 1-1/2 hours on our property. An organized project manager would've ensured it arrived early. Additionally, the crew stored tools on the top of our brand new AC unit. In the afternoon, even with all material on site, the crew took another hour-long break/nap. This time on the newly installed turf.. After completion, the turf had many wrinkles, was uneven, and had very ugly, visible seams. The Turf was also not nailed down on some edges. Even after requesting a new production manager, David finally decided to show at our home the next day to briefly look at the turf. Again he did not stay to oversee/supervise the repair which corrected the wrinkles but did not correct the visible seams. A third visit by the same (subcontracted) crew still did not only correct the seams, but actually made it worse. The abovementioned issues (and photos) should be of major concern along with the several others posted online with similiar negative feedback.

Shawna Watson

Nate and his crew were great! The install was quick and clean. They have great attention to detail and the best industry warrant based on our needs. My pack and I are very happy with the turf and will be recommending them to anyone looking to turf their yards!

Haylee Fricke

We LOVE the putting green Tough Turtle installed! Nate come out a few days after we called for a free quote. He was very professional and knowledgeable of how to get the best use from our small space. We love to golf and he was able to sneak in a putting green on the side of our house!