Multi-State Insurance Services Inc

De'Eugenya scott

Someone hit my car and they blame me for it !!! Saying i had no proof i sent they all the evidence they needed and was told to pay my deductable like really. The information i sent to the other insurance handled my claim perfectly. You would think the Insurance company you pay every month would work for you ! They are so rude i believe they didnt care about my claim at all. It so sad ! Worst company i dont even wanna give them 1 star just pathetic !!!

Troy Ross

Easily one of the worst companies I've worked with. Majority of the employees are rude, and have no idea which department is in charge of what! LONG wait times, nobody returns calls or requests. My claim was inputted incorrectly which has lead to my premium rising. Can't seem to get ahold of anyone willing to help! A serious headache! STAY AWAY!!!!!!!!

Claudia Preza

Would give zero stars if I could. Cancelled my insurance and three months later they are still charging me. They make it so hard to cancel your insurance. Spent 45 minutes on the phone just now getting bounced around trying to cancel. Their customer service reps are useless. The last one hung up on me on purpose and my insurance is still not cancelled. This is a scam and I will be reporting them to the Better Business Bureau.

Arlette S.

Worst customer service!!. Stephanie the “supervisor” did not help me whatsoever. I called to complain about a late fee that they were charging me. I’m always on time with my payments and the payment for December happened to hit on Christmas Day. I always pay with the automated system and it so happen that automated system was also closed, which I thought was weird (shouldn’t be closed) I even called twice and both times I couldn’t pay with the automated. When I called in January to explain the situation they said too bad and never waived my fee. I asked for her manager Juan to call me which I’m still waiting for his call (I doubt he will call me). Please don’t sign up with them!