Red Robin Gourmet Burgers and Brews

Melody Mitchell

Went in about 2 hours before close. About a 15 minute wait even though the restaurant was not super packed. Figured they were short staffed. Our server came to take our orders after about 10 minutes - she was running all over that place! Took about 35 minutes to get our food (no fault of our servers - she was in the kitchen making food)! While we waited, the male server refused to take anymore tables because he was “done with tables” even though they were still open for another hour. He proceeded to stand around and trash talk his coworkers, the serving industry and other topics instead of help the one remaining server. She was absolutely wonderful. Very friendly and kind to us the entire time. Apologetic and clearly worn out from working very hard!! Fire him and promote her!

tim leonard

We went to get dinner with the family, 6 of us total. The parking lot was almost empty and when we walked in there were hardly anyone in the restaurant so we were expecting to be seated. No one was at the door stand to greet us we waiting about a bit before someone came up. As soon as someone came up the first thing they said it might be awhile. I was then told they had 2 kitchen employees not come in and were short staffed on servers as well and it would be at least 15-20 minutes before we could be seated. Not only was the staff rude but felt they could have done a better job overall. The manager of this restaurant should be taking a more active role in this establishment, manager was no were to be seen. Will not come back to this location and will not recommend them to anyone.

Lisa Stephens

Oh my, do yourself a favor and stay away from this place! They are so short-staffed, they should close. The server was great, but my Black and Bleu burger was literally BLACK as you can see in the photo, and I think there were only about 5 small bleu cheese crumbles on the bun. I had to remove the "salad" they put on my burger to try to cover up the burnt hamburger patty. In fairness to the MOD that night, he didn't charge us for my meal, but also didn't come out to apologize. This was the first time I've ever had a problem with Red Robin. I sincerely hope that corporate sees this review because it will help them figure out why this location is not as profitable as it should be. We waited 30+ minutes for our meal. Our poor dog was all excited to have almost an entire burger all to herself (I only took 2 bites) but even she had a difficult time chewing it. 👎👎👎

Brittany H

The burger didn’t have much flavor, I had to add salt and pepper and some of the fry seasoning. It just kinda tasted like water. Also the last 2 times I got takeout here, the food was cold even though we went straight to the restaurant. Also I got about 6 French fries, I wish I would have gotten more when it’s $13 a meal with no drink.