AT&T Store

Gaby Hernandez

Chris went out of his way to help us with a screen protector. We had been to our local store 7 times and they failed to put on a screen protector and dismissed us after all the trouble they put us through. Chris treated us with so much kindness.AT&T is lucky to have him.

Mary Troup

This ATT store is fabulous. Gave me great advice and super customer service. Very patient with all my questions. Got a great phone and a great experience!

Jen Nu

Tristan was very nice and helpful! He not try to oversell and was very straightforward. He even saved me money by finding me an employee discount! I would definitely come back to this branch and hope to have Tristan assist me next time.

Megan Lee

My father was attempting to cancel 2 phone lines on our account, and was advised by customer service via phone that he needed to go to a store with the primary account holder (me) in order to complete this. This was inconvenient for us, as I had to drive from LA to Irvine to be there, so you can imagine our frustration when we get to the store and an associate named John rudely dismisses us, saying that they "don't do cancellations in store." He did not offer to help us with the process or explain anything at all (he even began to walk away from us, even though we clearly were asking for help) and when my father (who is 69 years old) and I expressed frustration, he acted like a victim and proceeded to be even more dismissive and rude to us. The manager (I didn't get his name) then finally came out of the back room, and also rudely dismissed our issue and acted like a victim. There were at least 6 male employees standing around the store (doing nothing) and no other customers. Not one of them offered us assistance. This does not seem like a professional establishment at all, more like a bunch of guys hanging out. If wrong information is given over the phone, your store staff needs to do a better job at facilitating customers who come in with similar inquiries. It was pitiful service. This experience was a huge disappointment and waste of time.