Logix - Porter Ranch Branch

Steve Davis

Excellent Interest Rates on some products, but recently poor in some customer service and communications. I must admit, i had excellent relationships with Logix lenders in the past and had great rates too. So I really wanted to work with this credit union for those reasons mentioned above in addition to being an existing customer for checking and auto loan. But recently, I had experienced some less than mediocre support with the inhouse banker at the Porter Ranch office and another not trained Online Customer service representative. It was rather upsetting to find that the simplest questions for opening a business checking account I felt that whole process was unorganized, uninformed of the products, unmotivated and contradictory answers. I would think by know Logix would have a better system opening accounts, but it seemed very back and forth and not streamlined. I hope this was a one-off situation and unfortunate that a lot of business in general have poor customer service recently, perhaps covid related. I hope in the future, associates and employees are incentivized to be better trained in product knowledge and customer service.

Ryan Green

I have been a part of this credit union for all of my life. My father worked at Lockheed at Ontario Airport for more than 10 years before he was relocated to the Palmdale facility. The service is terrific and I can always drop off my wrapped coins here with quick turnover.

Kunal Belnekar

Went to them for a car loan and couldn't be happier. The APR was extremely low ( I was surprised that it could be that low), the loan pre-approval was quick, the communication was clear, the support personnel were helpful and the wait time was close to zero. If all the banks would provide customer service as Logix did, people would go hang out at banks rather than coffee shops. It was an absolute pleasure doing business with Logix. In sure they will have more from me in the future.

Ralph Chavez

Great bank. Great staff. This is what banking is suppose to be about. They treat their customers the best. I have my home and car loan with them. The Absolute best!!!!!! Rates. Thank you logix!! A++++++++++++