U-Haul Moving & Storage of Inglewood

Jason Cothern

Made a reservation for a pick-up truck a week before pick-up. Get there today. Only one pick-up remained and it had a flat tire. They could not repair it. I specifically needed a pick-up since my delivery location had height restrictions. A van couldn’t work since my items would not fit. They had zero solutions to offer. Just shrugged their shoulders.

Marisela Velasquez

I wrote a review a few months ago, around August 2021. It seems like companies can pay off Google Reviews or some other kind of company to delete customer reviews and not have them show up. Reviews are meant to inform the public of places that either do great work, are mediocre, or bad. This place is terrible. I got a dirty, empty moving car. So I had to put gas which cost me $80 more, when the rental charged me about $1.12 per mile and in addition to the basic $20 rental that goes up depending on how big the car is. To sum it up, for a 26 mile ride that was 52 miles back and forth, the total cost was a bit under $300. I did not have to pay for the gas and was never reimburse for it, especially considering I only used 1/8 of the gas I put in.

Ante Jukić

The worst U-Haul and one of the worst customer experiences ever. I purchased a hitch and installation on U-Haul.com and got an appointment approximately one month later. A couple days before the appointment, I got a phone call to notify me that the hardware has not been delivered and that they need to postpone. That was ok for me, and I told them to call me when they have the part. A week later I got a phone call from Edwin saying my hitch is arriving on Wed and he scheduled me to come in on Friday at 9am. I showed up on time and the owner told me the hitch installer is not there. They checked for my hitch and told me FedEx tracking says it was delivered on Thursday and they need to find it in the warehouse. I waited for 1h while they were apparently looking for it. Finally, I was told that they don't have the hardware. After 1.5h I got a document saying that I will receive a refund, although I did not receive it yet. The owner claimed the whole time that it's not his fault, but it must be FedEx error. Based on the reviews above, I think this is very unlikely, since it appears the same situation has been happening pretty frequently. This has been an absolute waste of time. I waited for more than a month. On my day off, I drove over and waited for 1.5h to be told they don't have the hitch, even though they called me to come in for installation. Bonus: The owner told me the hitch I purchased is not available anywhere. I went home and ordered it on etrailer -- it shipped the same day and will be delivered in 3 days. TL;DR Avoid at all costs, spend your $ elsewhere.

Steven Suga

I was an hour late for my appointment for a trailer hitch installation but personnel were friendly, forgiving, and professional. They let me know when to expect completion of the job and both called & emailed me when it was ready. Great staff, excellent job, good price, no upselling, and prompt service. Can't beat 'em!