Panera Bread

Korbi Christenson

This was my first time at the drive through in Lake Zurich. The customer service was lacking. The boy working the window was very curt and condescending. I won’t use each example, just one. I ordered my coffee, first time ever ordering coffee via Panera drive through. After I ordered, I asked if he could provide cream and sugar and his response to me was “Do you want cream and sugar?” I said yes I do (didn’t I just say that? I thought). His response was “then I’ll add cream and sugar.” His tone, it’s all about tone, was demeaning and snarky. That is just one example of my entire experience. Needless to say, I don’t think that boy should be working the window or have any interaction with people. My visit was on 6/4/22 between 10:15-10:30 am just in case management actually reads these. I say that because I tried to call at least 10 times and no one answered. Unbelievable. Will not visit again for sure.

Anna Lis

I don't know what happened but the quality of service in this Panera has recently changed. On my last 5 orders, only one was what I wanted. Each time they give me a salad, a sandwich or a drink that is wrong. Only with this location’s I have such a problem.

Megstheminion95

My family and I came here for Mother’s Day and we had the worst experience. First of all, the cashier needed better training as she was not knowledgeable. As we went to sit down, I noticed crumbs ALL OVER the floor, dirty cups on tables and the overflowing garbage. We complained to the manager which did nothing about it. He had the same person at the register clean the tables, with her bare hands, without gloves. How disgusting. No one came and vacuumed or had a care in the world of how the cafe looked. When we got our food, 2 out of the 3 bread sides looked like the middle part was taken out. When I went to ask for more bread, I did not get an apology. The person behind the counter said “I don’t know, I don’t make the bread.” I was very disappointed in my experience and will not be coming back. I do not recommend this location, poor management, extremely unprofessional and unsanitary.

Bruce Borys

Understandably they would be out of bread bowls but tried calling several times before coming out to be hung up on and to arrive moments later and Restaurant is dead and staffed more than adequately to handle current customer load. Then for the front cashier not to know anything about items on menu????? Really. Now I sit here waiting for my food and listen to the cooks complain oh great another costumer just walked in it just what we need another online order!! Safe to say this store needs some leadership and at least some pride. And yes, you should embrace it, it’s your job!