Firestone Complete Auto Care

Francis C Hocke IV

I bring in my Fleet vehicle whenever maintenance is required. Always happy with the customer service and repairs. Only weird thing is that when I take my van back there is always something new thats wrong with thw vehicle.

Jon Caprilli

I had an emergency off the 405 and called in to get a diagnosis and they recommended the wrong thing!! My cars dashboard lit up like a Christmas tree and they said it was spark plugs and because the car was out of oil... One week later, I was getting my family ready for a trip and I started my car before it went one block with the same issue all the lights lit up on my dash again! I had my father in law bring over his diagnostic device and it was the camshaft sensor! $100 for a missed diagnosis from Firestone and potentially another dangerous scenario of my car stalling on the 405 fwy but this time with my family in the car is unforgivable.. I highly recommend diagnosing your car first before going here. I gave 3 stars because they did replace spark plugs and oil... but still no excuse for a missed diagnosis and charging your customers for it. I won't be coming back here.

john needham

This might be the worst experience I’ve ever had with a simple auto repair. Needed a tire fixed. Customer service guy said they were low on techs and I’d have to leave the car all day to get it fixed. No update calls. When I called I was on hold for 20+ minutes to then be told they weren’t able to fix the tire. Total waste of time. Super bad customer service. Incompetent techs.

CHAD

A former associate had his car serviced here in June of last year and Firestone was great! Very professional, polite, and accurate. The staff did a really good job on his hybrid. He came back two more times during his stay in Los Angeles.