Pep Boys

Lluis Danti

Bad Experience. I came to PepBoys to change the tires and re-install a lug nut on the front-left wheel of my mini 2011. I was attended by Patricia who was dry and arrogant through the sale process. When I came back after two hours they return my car with new tires, except with a missing lug nut on the front wheel. Apparently they couldn't re-install but still went ahead with the full tire re-installation without checking with me, a single call would have been enough. When I asked to Patricia if it is safe for me to ride the car only with three out of four lug nuts, she literally says: "I can not answer that question" which definitely raises some concerns on how PepBoys deals with customer safety. It really felt they are only profit driven. Ironically, since they weren't able to install the lug nut, they discounted 25$ of the final invoice, what a bargain!

Debi Taylor

We shopped around all day before finally choosing Pep Boys. Competitive price, and no-fuss, reliable service.

kc casey

Recently visited Pep Boys #1672 in Santa Monica for the first time, very busy location and now I know why. It's because of Trish and Daniel at the service desk! They are the best team and everyone comes here because of them! The best service I've received in awhile! I will be coming back, because of them!

Bryan Mobley

Ms. Trish was Very Nice , I've never seen some one with that type of Patients with some many People who were impatient, She Litterally helped 3 consecutive customers and Found a set of lost keys and Held her tongue as some young lady was demanding that her car be serviced in 5 mins. This lady could change the way Business is Done in California alone. She knows her stuff.My co-worker and myself were welcomed by her and the staff and Invited and to wait while our vehicle was being serviced. The lounge area was clean, and the restroom was very clean as well. The location is very visible and easy to see any direction , so it is lots of business traffic coming through there. Ms.Trish Had a nice smile and very professional. I've been to many Pep Boys , I would recommend this one to anyone in the Venice Beach area or Marina Del Rey area ! If You are hungry while you wait for your Vehicle it is plenty of places near by, you can Litterally smell the delicious foods next to the Pep Boys .The Back side of the Building is very clean as Well. It felt very safe as well. Thank You Pep Boys for the great Business.