Motel 6 Moline, IL

Jon Bergman

Without a doubt the worst customer service experience I've ever had at a Motel 6. I reserved room on motel 6 website. At check in, I was told that 'their system was down' and that I had to pay cash rate that was much higher than rate I reserved online with a credit card. I asked repeatedly to speak to the manager to resolve issue. Ultimately, the manager/owner Danielle yelled at me from the backroom to leave her property and that she didn't want my business. This was beyond unprofessional. You just don't treat people this way. She wouldn't even give me the human decency of speaking with me face to face. There is no way these 5 star reviews on here are legitimate, no way.

Patti

Positive: The staff were very helpful and polite Negative: When arrived had to wait to get checked in.No one at front desk.Found Dirty towel in room. Used dental pick under bed. Bedbugs. Reported. Never heard back from manager. Won't stay there again. Called corporate office

Carrie

Positive: Nothing Negative: 1st room they gave me still had someone's stuff in it. 2cond room they gave me smelled like poop and had chew marks. Looked nothing like the room i picked. No microwave no fridge and the tv did not work.

Jared M

This is the worst hotel I've stayed in. The first clue should've been the awful parking lot, which is shared with a Denny's(the lights out front flicker all night). Once you've entered the building, the stale cigarette smell hits. Fortunately, this is nearly the worst part of this hotel. You'll get accustomed to it after several days anyways. On my way to my room I heard several dogs barking and someone blaring music loud enough to hear 2 doors down. Besides the antiquated carpet, the floor was pretty clean. There was no trim and along the floor all you can see the subfloor. There were many exposed cables running along the all too. There was no cover on the smoke detector, and there was a complimentary used bar of soap on the sink counter. The sheets were awful so I slept on top of the bed. Hair, lint, and stains were present all over the sheets. The comforter had holes burnt in it. Despite having a non smoking room, they must share all the same towels and sheets as cigarette smoke was still present on the linens. The bathroom was tiny, and poorly cleaned. There was old grip tape in the bottom of the shower which did not help. I requested to have my sheets changed twice and room service never came during my stay. One of the outlets didn't work either. The police were outside one night after some car alarms sounded. There seemed to be serious mold behind the ice and vending machines. The lady usually behind the counter was extremely nice at least. I quarantined all of my clothing once I got back home. 2/10.