Enterprise Rent-A-Car

Michael C.

TLDR: Just turn and run now. Go to Hertz or Avis or Budget. Call a cab anything but this Enterprise Branch. I would triple check with this branch before booking with them. I was visiting Iowa for the July 4th weekend. I called to book a reservation from my hotel in Iowa City. I called rather than book online because with it being a holiday I wanted to confirm availability. The representative on the phone was pleasant and was able to reserve a car for me and sent me a confirmation number. My father-in-law dropped me off at the location and then made his way back home. I stood in line for 45 minutes only to be told "I can't take same day bookings." I proceeded to show the representative my confirmation email with the confirmation number. To which she stated "I don't know why they booked it. I don't have any cars." I asked "How is it possible for me to receive a confirmation without a car available?" Her reply was "They don't call us to see if we have any availability. They just book the reservation." I again inquired how a nation wide company doesn't have an internal communication system only to be met with shrugged shoulders. I called my father-in-law and had him turn back around (he had just pulled into his driveway) to pick me up. I then called the Enterprise toll free number and recounted the whole ordeal to the booking agent. He told me to try and talk to the manager of the branch to see what could be done. I went back inside and asked the representative for the manger, who wasn't in, she gave me his card. While waiting for my father-in-law I called the Enterprise toll free number and asked to speak with someone in a higher position than the booking agent. I was transferred to a representative and again recounted the whole ordeal. Her response was one that I could logically understand. Apparently the branch did not update their system to show NO AVAILABILITY which is why the booking agent was able to "reserve" a car for me. I almost went back inside to go full Steve Martin in "Trains, Planes, & Automobiles" on the representative at the counter, but I decided against that route and chose to wait for my father-in-law. Please just triple check you reservation before proceeding here. This ordeal was really unpleasant, and I would hate for someone else to have to go through the same thing.

Chris Fletcher

Absolutely horrible!!! I booked threw an agent for pick on June 1 after being disconnected two differant times. Flight got delayed tried calling for after hour pick disconnected twice. Finally got threw and was told I would have to pick it up in morning. Ok I understand that. Got called 20 mins later and was told they accidentally rented my reservation and was rented out. Absolutely will never do business with this place again. I'm sure hertz or who ever else is in the airport will keep a reservation when made

Jacob Taylor

Rented for a day this weekend and was very happy with the service and vehicle thanks to CJ and Michael for helping me out.

Justus Eason

I am leaving this review because I left an expensive purse and pair of sunglasses in a rental car and it was returned to me! The airport enterprise staff are trustworthy and efficient.