National Car Rental

nae j

This car rental place is the most ridiculous place to ever rent from. I made sure I had a reservation, still with a reservation that means nothing in this city. The front desk people were no help at all. I had to leave the airport with no car and come back the next day . When I did finally get the only clown car they had. They charged me for a full size rental. Don't get towed. They'll charge you whatever they want as far as fees. They also lie Alot. No one ever seemed to be able to answer my questions .... HR is a joke. No help at all. I'll never rent threw NATIONAL AGAIN.

Mike Edic

I'm a travel professional and needed to get ahold of someone at the airport. I called three separate days at different times of the day, and never could get through to anyone at the airport to speak to. Just put on hold and in a loop for 15-20 minutes at a time until I gave up. Ridiculous! Follow up to ED- I have clients arriving on flights AFTER the scheduled close time of the location and no one is willing to stay to make sure the customer is taken care of. There are no direct phone numbers to contact the location, everything is transferred to main reservations get transferred 3-4 times before getting someone at the location. Then I get transferred to the MAIN airport help desk, instead of the National desk!! When I DO call direct... I have to leave a voice message that no one ever returns.

Glenn Rozeboom

I was very disappointed with my car rental. I was given a small suv instead of a standard suv, and when I got in the car, every surface was much less than clean. I had to wipe the steering wheel down to get the stickiness off, the floors, dash and windows were all dirty, and the seats looked like they needed to be shampooed or cleaned with a cleaner. So, in summary, although I haven't rented from National for a while, I'm not encouraged to return to them based on this experience.

Brian Kennett

Waited for over 45 minutes while they "cleaned" cars (despite arriving 30 min after scheduled time) only to watch a worker wipe the car down with sanitizing wipes. Car wasn't full and I quickly realized it was, in fact, the car that had just been dropped off...incidentally I heard the person who dropped it off report a loud windshield leak....which was VERY MUCH there for my 5 hour drive. All in all.....this was a 0/4 star experience. Oh, and my receipt clearly shows that you included the previous renters miles on mine.....I get busy. I get COVID changes. I do NOT get this at all. (so thanks for continually asking for my public review...if you hadn't, I would have moved on)