Tailored Living of Orange County

Stephanie Rosen

To say I’m disappointed with this company is an understatement. I hired Tailored Living to put custom closets in a clients home. To start, incorrect measurements were taken and at the 11th hour a decision had to be made to accommodate for the 9” disparity in which they then tried to push the cost off on my client saying that the material would have been needed regardless and they would have had to pay for it anyway. I don’t disagree but had we known about the 9” extra material needed we could have reconfigured the design and not have 9” or unusable space. During the installation the work was sloppy. They took every opportunity to pass the responsibility on someone else. There’s a reason their systems are guaranteed for life- that’s because you will need them to be coming out for life to fix something that was never properly put in to begin with. We ordered specific drawer sizes, we didn’t get that. We ordered specific depth and shelf height, didn’t get that. The owner, Chris’s excuse is that “no one does it that way” with regard to size or style - I don’t care what anyone else is doing- my client wanted something a certain way and paid for it to be that way but that doesn’t matter to him. My client has had to have them come out 4 times since the system was put in in april of 2022 and it’s august of 22 now and that’s because the pieces haven’t been put in properly. They go to set something in the closet and the floorboard collapses. I would be writing a novel if I listed the amount of issues - As a business owner i know how important reviews are and wouldn’t post something like this unless I wholeheartedly believed this company to Be one of the worst decisions I’ve ever made in hiring an outside vendor. Do yourself w favor and really think twice before you hire them

Regina Pelkman

I just completed an entire garage remodel with Tailored Living. I have been thru other remodel projects over the years, and I can say from direct experience that Tailored Living provides top quality material and products, exceptional customer support and outstanding installation experts who take pride in their work. My designer, Sam Corona, was extremely responsive and accommodated all of my requests. Communication with the customer before, during and after the install is outstanding. The crew (Nick, Jairo and Jacob) also met all of my requests during installation. They went above and beyond to complete the project with the utmost respect for my property and time. I would highly recommend Tailored Living. The easiest experience by far for a process that can normally be a very stressful event. They made sure that it ran smoothly and was completed quickly and to my total satisfaction.

nowinskic

I moved in to a home with existing garage cabinets built to perfection by Tailored Living. I needed a few of them configured so I called them and they were happy to send the sales person out. When he arrived it turns out he was the same person that worked on the cabinet design the first time. He listened very well to my needs and came up with a good plan to help. The problem is I never heard anything back from him. He promised a bid and he could get his workers over to make the changes within two weeks. A couple months went by and I called them again. The receptionist was very kind and apologetic and promised she would have the salesman get back to me right away and follow up. It’s been two more months and I’ve still not heard a word from the sales person or anyone at Tailored living. Great product but terrible terrible customer service.

Paula Lebby

Tailored Living did a fantastic job with my closets and garage floor/cabinet. The results were beyound my expectations. The designs were creative and now I feel like the areas they did are the nicest in my whole home. Before they did the work my garage and closets looked terrible. Now they are transformed. I recommend them without hesitation