PetSmart

Fusion Hotline

The place was alright. We boarded our dog for the day on a Sunday and when we got him back he had an accident in the store, making us think they didn't take him to the restroom enough. I couldn't find a clean up station to clean his mess, so I went to find an employee to ask where I couldn't find them either. Eventually I found it tucked away but this PetSmart I'm not sure I would recommend.

Mark Won

My dog stayed for 2 nights at the pet hotel and we've been traumatized from this experience. I know that my dog gets a bit anxious to new surroundings, but I have never seen him behave the way he did when i picked him. When the worker finally brought him out, i thought my dog would be happy to see someone familiar like other visits to the vet or grooming services, but he was very stressed out. When i was waiting for him, i took a peek inside the facility through the window and it was disturbing. Imagine a warehouse with several rows of 4x4 cubes where dogs were just sitting there looking sad. I think the dog pound had better spaces than this place. After walking out of the store, he proceeded to urinate as soon as possible as if he hadn't gone in several hours. When i loaded him into the car, he was frantic the entire time the entire ride home. From my understanding, he was telling me that his experience was absolutely horrible at all and to never do such a thing again. When i got home, he drank water as if he's never had any before. He's normally afraid of the hose, but not that day. He waited for me to refill his bowls and proceeded to drink immediately. I thought it was over with, but he has been constipated and suffering from diarrhea for the last 36 hours since he's been home. I feel like i let him down by trusting this place with the well-being of our beloved pet. But i will listen to the non-verbal signals he's been giving and will not return to this location. Never did i think that a major brand like Petsmart would allow such apparent neglect/trauma to occur. Please do not roll the dice on this place, your pet will definitely thank you for it.

Janeth A.

Went in to find a cute new pet and came out empty handed. I was so disappointed to see how many dead fish they had in their tanks. Don't they check and dispose? Two of the fish looked like they were already disintegrating, gross. Also, lots of live crickets on the floor... nobody wants to step on them! Two employees just walking about with nothing to do, asking people if then needed help, but nobody did at the moment. My kid pointed out the dead fish and they just said, "oh". I want going to be a Karen and tell at the employees about it, but I also didn't want to spend my money there 😬😕.

Diana Villarey-Talamantes

Store employees are all very friendly. Their Grooming Dept does a great job with my somewhat-skittish, somewhat snappish rescue dog. Banfield Animal Hospital, located within, has a great staff, too!