Lowe's Home Improvement

Craig Edwards

We were having a very difficult time finding several things to complete our renovation on our home we bought in Maggie. First Emmy came to us and helped locate products that required hauling over the huge ladder and sifting through random boxes to locate exactly what we wanted from display. Then she listened to our other needs in appliances and grabbed Cody who was also professional and amazing. These two employees made our wish list happen. Thanks

Cindy Kull

3 weeks ago we ordered a washer and dryer from this location, 3 days later we received an email the order was canceled so we came into the store reordered the same items and were told it would be at the store that Thursday or Friday. My husband was out of town for a funeral and when he returned Monday we contacted the store and were told the order was canceled, no explanation why because the salesman didn't understand why it was canceled yet again. So we were told we could reorder and the distribution center would deliver it the next day. We received a call from the driver he was at a location about 15 minutes from us but had the wrong address so we gave him our correct address. After 3 hours we received a call from the store saying it wouldn't be delivered until today because of the incorrect address and we were told we would be 1st on the list. Needless to say we weren't on the list for the time we were given in fact we were told it wouldn't be until tomorrow. We contacted the store and received yet another apology but no help. We went to the store and canceled the order. My husband asked to speak to a manager but they were in a meeting. I completely understand things get delayed but the lack of communication or any thinking out of the box on the stores part is astonishing. If we could receive the merchandise the next day then why couldn't the store receive it or why not at least offer the models you have on the floor? We are currently renovating our home and for 2 days our time was revolved around waiting for a call or delivery. This truly is unexceptable. There really is no excuse, customer service is more than an apology.

Scott Windsor

Always have a great supply on hand with a vast variety of items. The only reason I did not give it 5 stars is after 5PM on what it seems is everyday, there are very few employees to assist customers. If you are planning on getting anything that needs to be loaded or from locked storage, be prepared to wait a while.

Kathryn Magendie

I've been shopping at Lowe's Waynesville for almost 18 years and spent thousands of dollars there (dang!). Though recently there likely has been a staff shortage leading to staff not returning calls or not answering the phones, I know that when I do talk to a staff person either in person or on the phone they will be helpful, personable, and always upbeat--really, I've never seen so many staff people who even if they don't care for their job you'd never know it. Never once has anyone there been rude. Being new to DIY, especially during Covid, going there gives me ideas, and I rarely have trouble finding what I need. Staff who are available to help on the floor have given me good advice. The store is bright and clean. The customer service staff is friendly and everyone wants to give my little dog a treat. The reason for the 4 stars instead of 5 stars is there does need to be some improvement in communication, and as well in some delivery services since they contract delivery/installation out now (I had a 'bad' experience with one delivery service but then a really awesome one the next week so they really did work to resolve the 'bad' experience and did so quickly). I hope to come back and raise this to 5 stars once those communication issues are resolved.