Firestone Complete Auto Care

Chris

Double charged me for labor. My concerns were dismissed, stating they charged appropriatly. I only agreed to pay so I could drive back home out of state. The alignment they did had to be redone as it was off.

Regina Hozdik

My last visit to this store was less than satisfying. I get a vibration when braking at high speeds. I was charged for rear brakes and rotors - which were replaced by a NE Ohio location just 10 months earlier. The vibration remains. A second opinion by another mechanic indicates that I need to have all pads and rotors replaced because the rotors are warped.

Chanda Gurung

There was no communication as to when my car tires would be changed. Turns out it wouldn’t be done till next day. As a immigrant, the disrespect was out of the world. Just because we don’t speak proper English doesn’t mean you can be rude to us. We might not understand sometimes and you can talk to us more politely. Won’t be coming back anytime for any services.

Sherry Robinson

On July 3rd, my car's check tire pressure light came on. I stopped at this tire shop to have tire pressure checked, one of the service techs checked the air pressure in all of my tires. When checking the last tire the tire stem broke. I asked if they could repair it there, he said yes. I'm thinking they will replace the tire stem but the tech comes back and tells me I need a tire pressure monitoring sensor (tpms) $130. I pay and leave the light is still on they tell me it will go off after driving awhile. I live 1.5 hours away, I get home the light is still on. I call back and they say bring it back in after the holiday. In the meantime, I feel like they cheated me call a friend of mine who is a master mechanic. He agrees to meet me at the shop and arrives before I get there and goes in and inquires about having a tpms replaced on a car same make and model of my car. The tech tells him they don't provide that service and they don't have the equipment to program the sensor even if they did. So I arrive with the receipt and my friend goes in to get a refund,.... of course the manager is on vacation and would be gone for the next week or so and he is the only one that can offer a refund. Also the tire stem that they replaced was rubber and I had metal tire stems on all the other tires (see photos). This was my experience at Firestone located on Albemarle Road in Charlotte, NC.