Emergency Room l Kaiser Permanente West Los Angeles Medical Center

Natalie Golba

The people at the entrance are yelling at sick people making them feel worse. It’s ridiculous how miserable the workers are making themselves feeling important through this process. Who are paid by patients insurance

Jane “Nina” Harman

Thank you Google people!!! Allowing people to express their experiences and concerns may some day help medical facilities executives make changes to improve care. There should be no stars! Bad, very bad experience in ER. In the old days Kaiser was more selective of doctors they hired, now they lower their standards to a new level. After waiting for over 7 hours at another facility and given up, I tried one more time since I wasn’t getting better and went to this one for a even worse experience. Seriously, it looks like they get people right out of med school and put them there. Living with kidney problems for many years, I’m very aware of symptoms when they come, specially stones. This doctor, with horrible bed manners, condescending attitude, tells me I don’t have anything. Seriously! It’s almost laughable! I’ve been in a lot of pain already for another condition for which I had surgery just two and half weeks ago, see a nephrologist every three months to monitor my kidney disease, I come with very bad upper back pain radiating to abdomen, nausea, distended abdomen, and all that comes with it, and not even a nausea medicine to take until I see my urologist, no pain relief medicine either. If I wasn’t in such discomfort I’d start laughing at her weak explanation as she read my tests… that included “well you know the pancreas releases enzymes….” like I need to understand or want to understand what a pancreas does!! Seriously?? When people go to emergency room they need care! Compassion! Treatment! Otherwise they would just be enjoying the beach in Southern California. They need a diagnosis. And if you aren’t capable or qualified to give one, then the next step is to refer to a specialist who can and provide temporary treatment. I used to worked with specialists who should win gold medals for their excellence in medical care. You get a zero! No care, no compassion! It’s ridiculous and pathetic! I was grossly misdiagnosed at Kaiser previously at this same facility, but thought you would deserve another shot. Gone! The good news is, yes you can find great medical facilities in this city, but this one is definitely not going to be one of them until you insist in working with these so called medical professionals with zero understanding of what good quality medical care means. Absolutely unspeakable. And in continuing doing so, the only thing you can expect is complete desastre with serious consequences.

Haley Rawson

Amazing ER. Been here three times, received top notch friendly care with no wait. They’re the best!

c c

I’m from Texas, I was visiting la and I happened to find out I was pregnant a month ago and sadly miscarried so I went to the nearest hospital that happened to be this one and They couldn’t even tell me how far a long I was, they did a d&c because they definitely scraped my uterus and couldn’t even provide a painkiller mind you I did my research and for a procedure like this they HAVE to give you some type of anesthesia or a sedative to relax you I didn’t get nothing!!! Not even a pain killer I had go through all that pain! And at the end of the procedure they HAVE to give you some type of pill so you won’t catch an infection! Worse hospital and service I’ve ever gotten! PATHETIC