Norco, Moses Lake

Roderick Mackenzie

Ordered wrong stuff but they will fix it. I hardly go in the store because of the rude service ladies. Other then that they are alright. It’s the only way place in town that offer alright Cpap service!

susan sharpe

You can’t get thru on the phone, it’s leave message and get call back. Terrible customer service, they don’t care about helping you. Very rude Lucy sitting at her desk yelling at me at front counter, Lauren rude in phone. Need some customer service training. Get away with it since they are only one in town now. Used to be good few years ago.

Aldrich Krepela

I showed up in Moses Lake with my C-Pap machine and realized that I forgot my power cord. Sleepless first night was rough. I showed up at Norco early the next morning and was greeted by Ranae the respiratory therapist. She was fantastic and got me the power cord I needed for my machine She let me borrow the power cord. I went home , took a nap and that night was back to my very restful sleep. Thank you Ranae you saved me from having to cut my trip short. Very friendly and helpful group of people.

Marianne H

My son with cerebral palsy received a motorized wheelchair from Norco in Moses Lake five years ago. This was the absolute worst chair he had ever had. Even though we live 3 hours away, they assured me they would service the chair at my home. They had to do that many many times because they could never get the chair to fit him right and parts kept breaking, or the technician didn’t know what he was doing. The seat of the chair was held on with Velcro, for God’s sake. No bolts!!!! After three years they refused to honor their contract and would not service the chair anymore, so I have been stuck for two years until Medicare would pay for a new one. The chair is being held together by duct tape, zip ties, bungi cords, anything I could think of until his new chair is ready through Bellevue Healthcare in Wenatchee. They couldn’t believe the condition his chair is in and that Norco refused to fix it. Do not use this company!!! Stuart and his team need to learn about customer service and train their employees about rudeness.