Providence St. Mary Medical Center

Joni Hardwick

Best hospital experience ever! Broke my left hip on vacation in Walla Walla, EMT’s we’re wonderful; patient and confident care. Went right into surgery for full hip replacement, amazing, thorough and so fast! Easy recovery with dozens of wonderful staff made me feel well cared for. Dr. Willard had my full confidence, explained so well, calm and compassionate. Highly recommend if you are injured on vacation. But if possible just stick to wine tasting

Charles Wilson

Most corrupt hospital around don't trust this place don't trust the staff the Doctors none of anyone that works here. This place let two cops take me into the emergency room unconscious they allowed them to take me out of the emergency room unconscious these cops through me into the snow in below freezing weather if it was not for a friend I would be dead he seen the whole thing happen the hospital will not say anything does not have any records but I picked up my identification from the emergency room. That's not the only bad experience CRT member had two cops strip me completely naked in front of everyone hospital staff did absolutely nothing to stop or try to prevent.

Angela Banks

I want to start off by saying thank you to the services that is offered here at Providence, my family and I have seen or been in different departments and seen different providers all have which been outstanding! I do appreciate the friendliness and well kept Campus. The staff is understanding and very professional. Thank you!!

Cathy Fout

I would leave negative stars if that were an option. My young adult son was accidentally shot on Friday, March 11, 2022. He entered the ER on his own, only to be kept standing there while bleeding profusely, for the desk staff to ask questions then take him into triage before finally take him back to a room more than 20 minutes after his arrival. He called me to come - and of course I dropped everything and went. I was treated absolutely horribly by ER staff. The blonde woman at the desk - she refused to give her name and turned her badge backward so it couldn't be seen - was incredibly rude. She told me "your son was shot in the torso" but would give no other info. She would not allow me to go back to his room. At one point I asked her what she'd do if it were her child and her response was "MY child wouldn't be in this predicament". At one point my son called me to ask why I wasn't with him yet. I told him they wouldn't allow me back. The nurse in his room told him, while I was on the line with him and could hear her, "you're not cooperating so she can't come back. You're a man, you don't need your mommy" then she disconnected the call. He was in immense pain that was not being controlled. He was terrified. He was STILL bleeding and his blood loss had not been addressed. He needed his mother and was being denied that comfort. I don't know how many people would be overly cooperative in this situation - I'm sure not many. The front desk woman told me "you heard his voice so you know he's ok" - no, humans have been known to speak during their final moments. Hearing his very scared voice did not tell my that my son was ok, and the staff would not provide any information. They would not even tell me if my infant granddaughter was in the room with him - a security officer finally - after an hour of arguing with the front desk staff - checked with my son and told me that my granddaughter was with her sitter. I would like to know when it became ER staff's job to PUNISH a gunshot wound patient for being "uncooperative" when pain medication, fluids, and proper care are being denied??? It was very clear by the attitude and demeanor of the desk woman and the one specific nurse that they felt it was their job to decide to punish someone for being delirious with pain and fear. My son was finally given medication before being life flighted to Spokane, where a trauma team was waiting to perform emergency surgery. Thanks to the Spokane hospital, my son will make a full recovery. I am filing a formal complaint with the state medical department.