Homewood Suites by Hilton Charlotte Airport

Madison Brooks

I want to preface this review by saying I am a loyal Hilton customer and travel a lot for work, with over 70 nights in Hilton brand hotels in the first 6 months of 2022. I typically love staying at Homewood Suites, which is why I wanted to write this review. Pros: - Front desk staff was very nice - Easy to find, convenient location Cons: - Old, dated carpet with multiple areas in the hall where the carpet is bunched up, which could be a trip hazard - Musty smell in halls and room - Gym had no towels, no sanitizing wipes, and only one working cardio machine. Much below the standard quality of Homewood Suites (one of the reasons I usually like staying at these) - Air conditioning in room is poor. With a forecast reading 90F outside, the coolest the room could get is 72F. Not a huge deal, but again, unusual for this brand or other brands at this price point. Summary: Not terrible, but definitely not up to the quality of the many other Homewood Suites and other Hilton-brand hotels I frequently stay at. I will not stay at this location again; and suggest to anyone else to look elsewhere to get a better value for their money.

Christine

I've always associated Homewood Suites with comfortable quality. This hotel does not represent that. The two good things I can say is the front desk staff are absolutely lovely and the bed was comfortable. However, upon arrival at the airport, I called for shuttle service. I was told someone would be by to pick me up shortly and where to wait for them. After waiting 45 mins, I tried to call the hotel and got to answer. I was lucky enough to get a ride from another shuttle from a nearby hotel. When I got to the hotel, I was told they had no shuttle service today. That the guy working was....not reliable. I was given a king room with kitchenette. Kitchenette has newer appliances and a good selection of dishes, but only knives and spoons for cutlery. No forks. Besides being dated, with stained furniture and threadbare creeping carpet, the room was simply dirty. Stains and dirt on the walls, doors and bedclothes. Dust and hair along every wall. I doubt the carpets or floor have been fully cleaned in ages. Cigarette burns on the toilet. The ceiling fan was badly out of balance. If you look around when walking the hotel hallways and elevator, you'll see the same dinginess, dirt and disrepair. All that was missing was a cockroach and I would have have been staying at a discount motor inn. All I can assume is hotel management pays their hurried cleaning staff the bare minimum and it clearly shows. For the price, pick a different hotel.

Savannah Freese

I had the greatest experience with Homewood Suites here in Charlotte. After a long day of traveling I was so excited to get to the hotel and relax. I called and got a shuttle from the airport and it was absolutely the best ride I have ever had! Shay was an absolute delight and we jammed out together in the car. She was Extremely friendly and was so upbeat and I did not wait long for the ride at all. Brittany was working the front desk when I arrived and she was also so nice and got me checked in and settled in no time! I highly recommend Homewood Suites in Charlotte for an amazing staff and everything in my room was great. Thank you!

Marc Hendel

Find another hotel. Really. Our flight was one of hundreds that came in late and missed a connection. All hotels were full but got a room here by asking the airline for recommendations. The shuttle driver was awesome but it took over 45 minutes and 3 phone calls to get him to the airport while we waited outside in 25 degree weather with no winter attire (we just came from the Caribbean). The room was dirty and one of the chairs was so disgusting we didn't go near it (see photo). They claimed they disinfected the room but it didn't look or smell like it. Very musty. The toilet ran all night until I finally turned off the water and it needed cleaning (see photo). We got two small beds instead of the king we requested. Breakfast was disappointing. Paid way too much for such an old, run-down room. Told the desk clerk the next morning. She seemed surprised and all she said was "Sorry to hear that."