The North Face Desert Hills Premium Outlets

Sahar Piltan

Worst shopping experience of my life!!! The store has a few problems: - An inexperienced, rude, and self-complacent guy, Robert, runs the store. - no store level announcement of the closing time (they suddenly start turning off the lights). - discrepancy on the pricing. - missing price tags. - problematic items. At the check out, we encountered some issues with the items (mentioned above). The cashier was very nice and helpful. Right after we paid, we noticed some discrepancies on what we were told the price was and what we were charged on some items so we wanted to double check with the manager before we leave. However, the manager not only did not help us, but also called the security to escort us out. I wonder if North Face ever provides any training for their staff? What criteria #thenorthface is using to hire or promote its staff? Is that based on how rude and inappropriate they are? Is that the culture in North Face to treat their customers like criminals? I'm seeing this awful experience mostly the corporate's problem for putting the wrong person in the wrong position.

Steven Dykeman

I can always trust North Face. This store is nice for a stop on the way to or from Palm Springs. The staff ate helpful and friendly. Good price at this store.

Susan G

Everything was 50% or 60% off, prices were fantastic compare to full line and jackets, fleece, vest etc etc looks nice, the quality are excellent same as you can find in any store. I bought 6 items and I was very happy for the money i paid

Jade Johnston

I went there yesterday and found some amazing deals. More amazing was the sales associate, Amanda. She was friendly, funny, and so helpful. She pointed out some amazing items that were great prices. Give her a raise! She is awesome!