McDonald's

Joell Montgomery

My kids always want to stop here and I always dread it. Customer service is always bad and apples in the happy meals are always old. Can never get lemons for your tea. Always under staffed and slow. Just not a great place to eat.

Alex Dover

This McDonalds in Shelby at the mall needs some help!! The staff that they have is awesome!! They’re very friendly and they are always there!! But they need some staff to help them out! The one thing I do not like about either of the McDonald’s in Shelby is it seems like every time you try to order a “caramel frappe” the machine is down or they’re cleaning it! I mean I know these things happen and it needs to be cleaned but you would think they would clean it at a “not so busy” time and the machine wouldn’t mysteriously tear up every time I’m there to order one… just saying. I love the staff at both McDonalds! They def have the right people for the job now! But the one drink people love love love love and can’t live without…you can’t get it when you want it!! Just a thought McD!! 😁😁😁

Amber Thomas

I don't usually post reviews but this will be the last we will go back to this location. Customer service was horrible. Most employees were not in dress code which I get most teenagers hate a dress code. I hate it as an adult but it is part of the job to look presentable especially while working with the public. The floors and tables were sticky and dirty. No employees were wearing gloves while handling food but it also seemed as though there was a lack of guidance. There was a few employees lost as to which food went where with very little answers to any questions they had. They might have been having an off night but unfortunately it was enough for us.

Charity Currin

April 14th update: I have to change my rating because apparently the McDonald's corporation and or the owner is not listening. Went for breakfast with my son this morning the menu has been shortened I walked into the store to order Define that there's almost no staff in the store. I also asked if the dining room was open so I could sit down with my son and enjoy a meal and was told yes but he immediately after sitting down I was told that I could not eat in the restaurant even though the doors were open. It also took forever for someone to take my order because the only thing they are apparently attending to is the drive-thru.