International Freight Consolidators Inc.

Barbara Rowe

This have been the worst experience I have ever had doing business anywhere. I used their door-to-door to ship 4 barrels to Jamaica. Everything was great at first, my pickup delivery driver was awesome. Very very mannerable and respectful. But it all went down hill after my shipment reached Jamaica, after my my barrels were delivered goods were missing from all 4 barrels. For example, I have a brother in a nursing home he specifically asked me for essential items like undershirts and underpants. So imagine I spend over US$3000 packing for barrels with food clothing and essential goods. Then paid another US$1430 for my door to door service and all the undershirts that was supposed to go to my disabled brother is missing with other items such as food beauty supplies etc. when I called the Miami office to address my concerns I was given a phone number with the owners name to address my concerns with on Monday since it’s the weekend and the offices are closed. But instead I receive a call back from a male who said he is the owner. as I was starting to Put address my concerns he cut me off to tell me I was taking too long to make my point. Then as I was starting to let him know some of my goods were missingHe became very arrogant and rude cursing and yelling and acted like he wanted to hang up the phone in my ear. He refused to hear me out, said he wasn’t trying to hear what I was saying because I was accusing him of stealing which I wasn’t. I was only trying to find out how the process works as far as customs and how goods be delivered. But he continued on renting and cursing. I spend thousands of dollars trying to make my family happy this Christmas and instead it was the worst experience of my life. I would never ever I repeat never ever do business with this so-called company ever again in the future. I will only spend My hard-working money with people who shows respect.

Neville Stewart

Customer experience pertains to how the client feels and is treated once they enter the premises or request serve by phone and internet, based on the employees “being on stage”. I have purchased items twice at the Lauderhill location and the experience was just horrible. Employees are seen sitting around having their own conversations , giving no recognition and appreciation to the client that just arrived. While receiving service it’s unprofessional, crude and rude. Much training is needed, as I am sure the employees would feel better about delivering a good experience if they had the appropriate skills to leave a “lasting memory” for each client.

Annakay Thompson

Their customer service is the worst, first they messed up on the name that is going to send and receive the barrel , secondly they mess up on the phone number to call to pick up the barrel , third they told me it’s one flat rate price when the guys arrived to pick up the barrel the price was doubled, fourthly because they messed up the phone number the guys for pick up was late because they couldn’t get through to me . Now after waiting for one hour after my pick up time I called and they claim they will fixed the problem ,the barrel arrived in Jamaica with the same wrong information .. just to back up a minute the manager hung up his phone on me because I expressed how unhappy I am with his service , he is a bully to his workers , I heard he called the driver and told him to leave her house now , in a ignorant tone, he is very nasty and very unprofessional , this company deserve to be shut down completely until they can have respectable and professional people running a Buisness like this . BBA please investigate this company.

Michaela Clarke

NEVER AGAIN. I REPEAT NEVER AGAIN. My money will be going somewhere else next time. Poor, poor customer service and follow up. Luckily there are other more professional service providers in Miami. PLEASE fix up!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!