Firestone Complete Auto Care

Vivianne Joee

My car shut off late Saturday night on my way home from work. I made it safe and scheduled an appointment online for Sunday morning. When I called them first thing this morning they were already working on getting me what I needed. They assessed the situation and discovered that it was not as bad as we thought. They didn’t have the parts though and didn’t think they could until Monday morning. But I needed to be at LAX at 11am to pick up my daughter flying in. The manager got the parts and fixed my issue. He went above and beyond to help me. This is my new favorite shop for my car. I’m so happy to have found this place. I’m new to California and now I feel better knowing that I have this honest, friendly car service shop.

Walter Garcia

Wow!! Went in with no check engine light on, came out with a bright check engine light on....their solution, take it to the dealership!!! Wow, but at least they "replaced" the cooling fans. Thanks. Never again going there or even buying their 805 or their wine ever again! What a rip off!!

Chris Mason

This is my regular maintenance shop for our Volvo SUV for the last four years. I Left a review a year ago that I loved this place - sorry all - that was a complete mistake!!! I went in two months ago to get a new set of tires (their bread and butter product) and it’s been a nightmare ride ever since. The day after we bought the tires we went out in the morning and one of them was completely flat. Took it back and they got it replaced but we still have a tire two months later that has a slow leak they can’t find or fix. Worse, just a month after they replace the tires we started hearing a clunking noise in the back as we drove and had to take the car into a local shop a day before a road trip (it was the only place open). That shop found that Firestone had left a key bolt off the car (see pictures below, the bolt was completely missing from the one and I’d been driving that way for a month). We for that replaced. But just today I took the car into get the tires balanced and rotated at a firestone in Illinois and they found out that my rotors need replacing because this Santa Barbara firestone did a poor job. I’ve been a firestone customer for 20 years across five shops and never had a terrible experience like this one. This seems specific to this shop in SB but it’s bad enough that I probably will have to stop being a customer overall. If you’re in the Santa Barbara area please at least avoid this place at all costs. Try SwedeMasters instead in downtown Santa Barbara.

Lyndsey K

Where to begin... I came to get an alignment check and I found out I needed two new tires. Definitely wasn’t expecting that. Elan helped me from the very start and provided superb customer service. I really appreciated his transparency, his attention to detail (technicians too), and excellent customer service. He was also pretty funny and very easy to talk to. I highly recommend coming here. It’s a bit out of the way for me - but I’ll definitely be coming back for future service needs.